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knowledge
ttglive.com
Mystery Shopper
from Cwmbran
The mystery shopper visited two agencies in Cwmbran on a Thursday afternoon,
then selected a website from an internet search for “holiday in Sri Lanka”, and
a company advertising on Teletext
This week’s challenge: The mystery shopper requested a
two-week holiday in Sri Lanka for two adults and one child over
Christmas. A four star-plus property was preferred.
CHALLENGE AT A GLANCE.
Who: Budget: £3,750 Where: Sri Lanka
Seal the deal with these tips from Training for Travel
Market visit: Suggest that your Buddha temples: Visit the Tip advice: You should tip Greetings: Shaking hands with
For more training tips
clients make a trip to the Pettah religious sites of Temple of the everywhere you go in Sri Lanka. locals is normal, especially in
and courses, go to
Market in Colombo. It’s smelly, Tooth in Kandy, which contains Whether it’s a taxi, restaurant or markets and shops, but a
hot and crowded but exciting. a tooth of the Buddha, and a tour guide, they earn virtually good local word to know is
trainingfortravel.com
But make sure that they Buduruwagala – home to a giant nothing compared to Western “Ayubowan”. It basically means
or
barter hard! statue of the Buddha. standards so this helps them out. hello.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
SKI4975_UK_SI_TTG_090619_w230Xh65.indd
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