p30-31 9/6/09 16:33 Page 31
ttglive.com
mystery shopper knowledge
This week’s contenders: high street v internet
Thomson Thorpe Travel Ulookubook Holiday Hypermarket
Brigg Street Plumstead Road ulookubook.com holidayhypermarket.co.uk
I was seen The consultant This website This website
immediately asked me if was lively had a nice
and greeted with I needed and inviting. theme to it
a smile, good eye assistance I entered my but my first
contact and an as soon as I holiday requirements and impressions
offer of help at this store. entered the store. They asked there were several different were not as good as the other
The consultant did a good job me plenty of questions to flight times to select from. website. I entered my holiday
of fact-finding and kept me ascertain my needs, and The website also divided the requirements and was given
informed throughout the visit. offered a Classic Collection hotels up by star rating so it lots of flight options. Hotels
I was provided with relevant holiday which met my criteria. was easy to pick one. You were then divided by star
holiday choices and I felt I had It was more expensive than could also choose transfers rating which was helpful. It
received very good advice. I the Thomson holiday but still and car hire. I found a holiday seemed easy to add transfers
was offered a Thomson holiday just within budget. No extras that was £1,000 under budget too. I was eventually able to
which was within budget and were mentioned but I still so it seemed good value. I find a holiday that met my
met my needs, and seemed thought this consultant was would have telephoned to needs and was well under
good value for money. No great. Nothing seemed to be actually make the booking budget at £4,179. Again, I
extras were mentioned but I too much trouble, they were but it would have been would feel more comfortable
was given good service, and it friendly, and even gave me a straightforward to book calling rather than booking
was a very good experience. personal recommendation. online if I had wished. online.
✔First impressions ✔First impressions ✔First impressions ✔First impressions
✔Sales process ✔Sales process ✔Sales process ✔Sales process
✔Product match ✔Product match ✔Product match ✔Product match
✔Incentive to book ✔Incentive to book ✘ Incentive to book ✘ Incentive to book
This week’s winner: Thorpe Travel
I would have chosen to book my holiday with Karen Moule at Thorpe
next
Travel. As soon as I entered the store I felt at ease and she constantly
week
chatted with me as options were explored. I was offered two weeks at
Porto Bay Falesia Algarve for £4,999. Both websites were quite similar
and I found them easy to use to get a quote, but I found the face-to-face
Mystery Shopper goes
The shopper was so
impressed by Karen
contact with the two agencies more helpful. The Thomson agent was also
to Wales
(centre) that they will
return to book their
good but Karen’s personal recommendations sealed the deal for me. I will
real holiday with her be returning to book my next holiday through Thorpe Travel.
*
Stockholm £s54s55 £s54s49 ow
SAS Group flies from Heathrow,
*
Gatwick, London City, Birmingham,
Oslo £s55s57 £s54s49 ow
* Manchester, Edinburgh and Aberdeen
Copenhagen £s55s53 £s54s53 ow
to Scandinavia, Finland and beyond.
*
Gothenburg £s55s48 £s54s49 ow
* www.sassalesinfo.com
Bergen £s55s57 £s54s49 ow
*
Stavanger £s56s49 £s54s49 ow
Sale.
Sale ends 21 June.
Copenhagen Stockholm Oslo Helsinki Gothenburg
*Example fares from London Heathrow, except Copenhagen from
London City and Bergen from Gatwick. Travel period 29/06/2009 – 31/08/2009.
All fares incl taxes, correct at time of printing and subject to availability.
SKI4975_UK_SS_TTG_090612_w230Xh65.indd 1 2009-06-05 09.11
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