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knowledge
ttglive.com
Mystery Shopper
from Norwich
The mystery shopper visited two agencies in Norwich on a Friday afternoon.
They then did an internet search for “Holidays in the Algarve”, selecting two
companies from a list of results
tugal
This week’s challenge: The mystery shopper requested a
T
u
rismo de Por
14-night holiday in the Algarve in August for two adults and two
teenagers. A three or four-star hotel with swimming pool, and
within walking distance of the beach, was preferred.
CHALLENGE AT A GLANCE.
Who: Budget: £5,000 Where: Algarve
Seal the deal with these tips from Training for Travel
Gourmet: Festival do Marisco in Cruising: Environmentally- Family: For a family day out, Active: Watersport enthusiasts
For more training tips
August is a seafood festival conscious clients will enjoy tell clients to head to Aqualand. should head to Praia de Gale
and courses, go to
celebrating the fresh fish in the cruises run by the Alvor Boat It’s open from 10am until 6pm where there is the option to jet
area. Customers in self-catering Trips company which uses solar- and entry fees are ¤20 per adult ski, have a ride on a banana boat
trainingfortravel.com
accommodation should visit if powered boats. Champagne and ¤15 for children aged 4-12 or experience a more relaxing
or
they need food for the barbecue. sunset cruises from ¤40. years. afternoon on a pedalo.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
Less than
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SKI4975_UK_SS_TTG_090612_w230Xh65.indd
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