p38-39 MS May22 19/5/09 14:51 Page 38
knowledge
ttglive.com
Mystery Shopper
from Bradford
The mystery shopper visited two agencies in Bradford on a Thursday
morning. They then checked out two websites including a sponsored link,
following an internet search for “hotels in Dublin”.
V
isit Dublin
This week’s challenge: The mystery shopper
asked for a long-weekend city break of four nights
in Dublin for two adults at the end of June.
Accommodation-only was needed in a centrally
located four-star hotel which included breakfast.
CHALLENGE AT A GLANCE.
Who: Budget: £400 Where: Dublin
Seal the deal with these tips from Training for Travel
Music: The Merry Ploughboy Walking: Definitive Dublin Drinking: Visitors can see how Family fun: Suggest a day at
For more training tips
Irish music pub is a short taxi Walking Tours are a great way the perfect pint is made at the Phoenix Park, western Europe’s
and courses, go to
ride out of Dublin centre but well to experience Dublin’s literary, Guinness Storehouse. Admission largest enclosed urban park.
worth the trip for the entertain- historical and musical elements. is ¤13.50 per adult, ¤5 for chil- Attractions include Dublin Zoo,
trainingfortravel.com
ment: music shows feature Adults pay ¤12 for the two-hour dren. Suggest clients pre-book to concerts and activities such as
or
almost every night of the week. walk, while kids go free. guarantee a place on the tour. football and roller-blading.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
Have a day out of the office
that the boss will approve of!
NEW IDEAS FRESH KNOWLEDGE MEANINGFUL MEETINGS
Business Travel Market is new; a fusion of conference and exhibition
Meet up to 100 leading business travel brands
Listen to visionary addresses from industry experts
Choose from 30 seminars, workshops and panel discussions
Register FREE at:
Free travel
to the show
www.businesstravelmarket.co.uk
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68