p28-29 Letters May 22 19/5/09 18:05 Page 28
Your letters
Top marks for AirAsia’s
disabled passenger service
I have nothing but praise for AirAsia and its
staff, and they have hit the nail on the head
Ryanair’s online
when it comes to customer service.
As a disabled person, I spend countless hours
sitting in uncomfortable wheelchairs in airports
hoping someone will remember to collect me.
I have spent thousands of hours in the back
of planes, and learnt that most of the time you
fees are a rip-off
get what you pay for. Pay for first or business-
class and you are first onboard, but still end up
waiting half an hour to get off while someone HERE is an idea someone should Charge each passenger £5 plus a
tries to find the wheelchair. There isn’t much propose on Dragons’ Den: set up £2 handling fee – and deprive
difference in the service provide by most airlines. a desk, computer, printer and LET
TER
Ryanair of the ludicrous £40 they
I was therefore surprised on a recent flight Wi-Fi connection, and sit by the
OF THE
are now imposing.
in and out of the new LCC terminal in Kuala Ryanair desks at the airport
WEEK
Lumpur to receive one of the best and quickest serving passengers who have for- David Jackson.
arrival and departures I have ever had, this gotten to bring their boarding pass or operations executive officer,
being from the local no-frills airline AirAsia. who do not have a printer to self-check-in. Advantage Focus Partnership
On departure from Kuala Lumpur a wheel-
chair plus driver were awaiting me even before
I had completed checking in. I was whisked So I use my own PC, my own printer, my own Where is the EU enforcement agency? This is
through immigration and security and taken to ink, my own paper and my own electricity – and a compulsory charge so why is it not included
the new terminal. I was offered refreshments they charge me £5 for the privilege. in the ticket price rather than added as a
and then parked near the departure gate. After I have never flown Ryanair and will not use compulsory extra?
20 minutes and two checks to see that I was them in the future. I prefer an all-in air fare, Why do we need to check-in anyway? It must
OK, I was pushed to where an “Ambulift” waited but then I guess this is a way of Ryanair saying be better to issue a boarding pass when a flight
to transport and deposit me into the aircraft. we dare not give an all-in fare because people is booked along with the flight confirmation.
My return journey was the same pleasant will realise we are expensive. Eventually, Ryanair will kill itself. It is some-
experience in reverse, with the man that met It is a disgrace and they should not be thing every corporate company goes through:
me at Kuala Lumpur even seeing me to my taxi. allowed to get away with it. keep ripping people off until they stop using you.
Joe Brooks, by email Duncan Macdonald, owner, MDH Leisure Allen Miller, owner, Small Families
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28 22.05.2009
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