p48-49 mystery jan23 20/1/09 17:06 Page 48
knowledge
ttglive.com
Mystery Shopper
from Leeds
The mystery shopper visited two agencies in Leeds on a Monday morning and
then selected a website from an internet search for “summer sun holiday” and
a company advertising on Teletext.
.
u
k
co
es.
tur
This week’s challenge: The mystery shopper asked for 14
orldpic
.
w
w
nights’ summer sun in the Mediterranean for two adults and
w
w
two children aged five and eight during the school summer
holidays. They required a hotel offering a kids club, swimming
pool and proximity to the beach.
CHALLENGE AT A GLANCE.
Who: Budget: £1,000 Where: Mediterranean
Seal the deal with these tips from Training for Travel
Late not great: Be prepared for Exchange of views: The euro Switch selling: Some clients who Altered image: Some old-
For more training tips
customers scoping out prices but exchange rate might put people usually take long-haul breaks may school hotspots are having
and courses, go to
thinking bargain prices arrive off certain destinations, but be persuaded by an equivalent a facelift, such as Benidorm,
later in the year. Tell them fewer remind them that hoteliers are holiday in a short-haul destination, Torremolinos and Magaluf, so
trainingfortravel.com
holidays are out there, and great offering some great deals as a so learn your switch-sell options don’t dismiss them out of hand
or
incentives exist to book early. result to stimulate demand. (see feature, page 54). (see feature, p60).
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
London Heathrow From
Stockholm £58 £54
*
New Year, New Incentive...
ow
Sale.
Copenhagen £68 £58
*
ow
Oslo £75 £58
*
Always with SAS
ow
Stavanger £77 £58
*
ow
Free 20 kg baggage
Helsinki £81 £69
*
ow
Free online seat reservation
London Heathrow From
EuroBonus points
Beijing £672 £562
*
rt
25% child discount
Tokyo £749 £549
*
rt
Seattle £680 £590
*
rt
www.sassalesinfo.com
Sale ends 3 February.
Copenhagen Stockholm Oslo Helsinki Gothenburg Bergen Stavanger
*All fares incl. taxes, correct at time of printing and subject to availability. Travel period for Sweden, US & Asia
09/02/2009–30/06/2009. Travel period for Denmark, Norway & Finland 01/03/2009–30/06/2009.
Flights to US & Asia via Copenhagen
SKI4974_UK_LS_Travel Trade Gazette_090123_w230Xh65.indd 1 09-01-16 14.04.37
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