p42-43 mystery jan16 13/1/09 15:30 Page 42
knowledge
ttglive.com
Mystery Shopper
from London
The mystery shopper visited two agencies in central London on a Friday
afternoon and then selected a website and a sponsored link from an
internet search for “Ecuador and Galapagos Islands holiday”
cuador
r
a
v
el E
This week’s challenge: The mystery shopper asked for a
14 or 16-night tour for two well-travelled adults to mainland
C
ondor T
Ecuador and the Galapagos Islands in September 2009.
Interested in wildlife. Group tours that don’t target backpackers
would be a option.
CHALLENGE AT A GLANCE.
Who: Budget: £5,000 Where: Ecuador & Galapagos Islands
Seal the deal with these tips from Training for Travel
Go wild: Wildlife enthusiasts Rafting: Suggest watersport Adventure: The world’s Quito visit: Culture vultures
For more training tips
will love a break in the Galapa- lovers head to Ecuador’s coastal highest active volcano is the should head to Quito for art
and courses, go to
gos Islands where species includ- lowlands which offers some of snow-capped Cotopaxi, located galleries, churches and museums,
ing the flightless cormorant, and the best white water rafting in Ecuador’s region of the Andes, while the colonial centre has
trainingfortravel.com
Galapagos giant tortoise are not routes in the country. It’s also a providing exciting hiking, moun- been designated a Unesco
or
found anywhere else on Earth. great region to spot whales. tain biking and horse-riding. World Heritage Site.
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
42 16.01.2009
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