p34-35 letters jan16 13/1/09 18:16 Page 34
Your letters
Atol issues when claiming
for an XL refund
I am a claimant due to the collapse of XL’s
Travel City Direct division, and filed my claim
Cruise discounts
with Atol the day after XL went down.
Atol has told me they do not intend paying
out my claim and that of many others, and will
send out letters next week to claimants.
We paid the deposit of £165 on a credit card
and then paid the balance due on my debit card
bring the rabble
(issued by a different bank).
Atol state that under the Consumer Credit Act
section 75, they are not liable for any refund I LOVED your recent story “P&O Princess, and I was shocked by
and that the whole amount of £2,500 should be Cruises denies discounting on LET how many people were embarking
claimed back from the credit card company. ‘chav’ cruise” on ttglive.com.
OF THE
TER
wearing football shirts!
I find this unacceptable and wonder what the I have just been quoted a It’s already too late for the
public will make of this as it appears the Atol cabin price on P&O’s Oceana and
WEEK
cruise market to bring back
promise to guarantee our holidays is a sham, on 11% commission, I would have sensibility, but something must be
as they do not intend to pay out in many cases. to give away all of my 11% and a done to put independent retailers on
I feel my credit card company will not pay further equivalent of 4.5% just to match a level playing field with the cruise clubs and
out either. the quote my client claims has been given a system in place to ensure that no retailer is
by Bolsover Cruise Club. allowed to give away more than 5% discount.
Mark Kingston Why on earth is any cruise company or And with all this emphasis on value for
via email travel agency discounting even further when money, why discount at all?
the product already has up to 45% as its
EDITOR SAYS: The CAA told TTG this customer headline discount? Lee Harrison.
should have no problem claiming through his My first cruise fam was onboard Sea general manager, Select World Travel, Malvern
credit card company. A spokesman said the law
states credit card companies are liable even if
only part of the overall purchase was made on Kuoni’s discount leaflet the Kuoni website from the top of each page!
a card. The CAA said this claimant’s situation goes straight in the bin I’m afraid all my leaflets are in the bin.
was likely to be unusual as most people use In response to Kuoni’s further online discounting
the same card for both the deposit and the and new promotional leaflet (TTG January 9) – Paula Cockcroft
payment of the balance. what a shame Mr Mascarenhas failed to remove director, Oundle Travel, Peterborough
TTG MAGAZINES HOW TO CONTACT US
travel trade gazette
Adam Coulter ttgbusiness editor 020 7921 8007 Address TTG, First Floor, Ludgate House, 245 Blackfriars Road, London SE1 9UY
April Hutchinson ttgluxury editor 020 7921 8541 alhutchinson@ttgluxury.com Email Initial followed by surname@ttglive.com eg lhuxley@ttglive.com
uk & ireland edition
Jasveer Mehay art editor 020 7921 8430 (except for those listed)
Issue 2849
Letters ttgletters@ttglive.com Website www.ttglive.com
COMMERCIAL
Features and Supplements 2009 List ttgfeatures@ttglive.com
Fax Editorial 020 7921 8032/8033 Advertising 020 7921 8034
EDITORIAL
Deborah Dewe sales director 020 7921 8025
Jamison Nesbitt sponsorship sales director 020 7921 8457
ISDN 020 7401 6993; 020 7401 6994
Lucy Huxley editor 020 7921 8008
Sheryl Makin advertising manager 020 7921 8023
Craig McQuinn recruitment manager 020 7921 8019 SUBSCRIPTIONS
NEWS Emma Barnes business development manager 020 7921 8508 To subscribe, renew or check on non-delivery of your copy of TTG, call
Lee Hayhurst news editor (cruise) 020 7921 8156
Robert Gray ttgbusiness sales manager 020 7921 8044 020 8950 9117 or email ttg@alliance-media.co.uk
Chris Gray deputy news editor (aviation) 020 7921 8003
Lisa Merrigan account manager 020 7921 8709
Martin Ferguson reporter (business travel) 020 7921 8011
Ricky Wilkes account manager 020 7921 8195 Travel Trade Gazette is registered as a newspaper at the Post Office.
maferguson@ttgbusiness.com
Eric Findlay senior account manager 020 7921 8022 Printed by Polestar Colchester Ltd. ISSN 0262-4397
Rupert Murray reporter (agents; hotels) 020 7921 8010
Vanessa Powell journal administrator 020 7921 8029
Kay McLellan reporter (operators; technology; car hire) 020 7955 3867
© UBM Live 2009
ADVERTISEMENT PRODUCTION
FEATURES AND SUPPLEMENTS Stephen Miller production manager 020 7921 8027 stephen.miller@ubm.com
Robin Searle features and supplements editor 020 7921 8001
Nicola Hembra production controller 020 7921 8332 nicola.hembra@ubm.com
Philippa Jacks deputy features editor 020 7921 8038
Mark Saunders digital production 020 7921 8386 mark.saunders@ubm.com
Olivia Hemmings features reporter 020 7921 8004
Katherine Lawrey supplements and training reporter 020 7921 8018 EVENTS
Emma Neil group events manager 020 7955 3752
TTGLIVE.COM Ellie Spreckley event co-ordinator 020 7955 3751 Subscription rate £130 a year in the UK and Ireland, $275 per year overseas. Single
Charlotte Walsh web editor 020 7921 8006
copies available at £2.42 in the UK and $6.50 overseas. Unsolicited material cannot
PUBLISHERS
be returned. While we take every care of photos and manuscripts submitted to TTG
(UK), we cannot accept responsibility for loss or damage. The contents of TTG (UK)
EDITORIAL PRODUCTION Paula Martin publisher 020 7921 8026 are subject to reproduction in information storage and retrieval systems. Refunds
Michael Walsh group production editor 020 7921 8013
David Goulthorpe group director on cancelled subscriptions will be made at the publisher’s discretion, unless
Julian Cresswell art editor 020 7921 8016
specifically guaranteed in the terms of the subscription offer. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any
Matthew Parsons deputy chief sub-editor 020 7921 8015
means, electronic or mechanical including photocopying, or recorded in informa-
Paul Revel sub-editor 020 7921 8017 tion storage or retrieval systems without the prior written consent of the publisher.
34 16.01.2009
Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80