p75 jobs jan9 7/1/09 13:02 Page 1
Jobs
Olivia Hemmings
020 7921 8004
ohemmings@ttglive.com
For the latest vacancies, visit
ttglive.com/jobs
TTG ’s careers page gives you tips on how to develop
your skills and climb the travel ladder, plus the latest
on the jobs market and news of people on the move
Claire Hancer and John Garside
New year, new plans
People on the Move
The start of a new year is always a good time ■ Operations: continuous improvement and
to revisit your vision, values and strategic quality
Peter Deilmann River & Ocean Cruises has business objectives (SBOs). ■ Finance: cash flow and available investment.
recruited Claire Hancer into the newly-created Start with your SBOs and ensure you have To find out how well you are
role of head of sales. She will report to managing tested that they are SMART, meaning they are operating, you must look at
director Stuart Perl. Hancer previously worked for Specific, Measurable, Achievable, you have the key performance indicators
VisitBritain for five years. Resources required, and objectives are Time bound. (KPIs). These present activ- C
AREER
Typical SBOs could relate to increasing sales, ity as a measurement which AD
VICE
John Garside has joined Continental Airlines as profit margins, or customer retention. you can evaluate more
regional sales manager, English regions. Garside To ensure they are attainable, ask “what needs meaningfully. They could
was previously area sales manager Midlands/ to happen in my division to ensure we achieve cover revenue, margin, growth,
North at Travelbag where he worked for 14 years. company objectives?” You could find that acquisition, retention, turnover or return on
solutions range from upgrading software to investment. For example, KPIs for acquiring new
African specialist &Beyond (formally CC Africa) reducing absenteeism, for example. customers could be:
has announced Andrew Retallack as its new If you are a divisional manager, discuss your ■ New customers added in a month
sales manager for the UK. He will be based in business objectives with your team to ensure ■ Increase over last year in new customers per
Johannesburg but will make regular in-office co-operation. If you are a manager, focus on the quarter in a specific demographic group
visits to all UK trade partners. essentials and make sure your team pulls in the ■ Increase over last year in new customers per
same direction. quarter in a holiday period.
Value Retail has welcomed Helen Peters as Critical Success Factors (CSFs) represent Measurements must be carried
senior tourism manager at Bicester Village. essential areas of activity that must perform well out frequently, consistently,
She joins from Silversea Cruises. if you are to achieve your business objectives. and based on accurate
The key areas to review are: data.
Rob Saunders has been taken on as key account ■ People: availability, skills, attitude Not all your com-
manager UK & Ireland travel trade, at Sands ■ Resources: people, equipment, time, funding petitors will implement
Beach, Beachfront Resort Lanzarote. ■ Innovation: ideas and development the above. You will
■ Marketing : supplier relations and customer have the advantage if
One&Only Reethi Rah, in the Maldives, satisfaction you do so.
has announced Shaun Landing as director of
sales and marketing. He joins from Pezula Resort Hoda Lacey offers performance development solutions and is
Hotel & Spa in South Africa. chair of marketing body Cimtig. Email
hodalacey@aol.com
ARE YOU GETTING ALL THE SUPPORT YOU NEED?
ARE YOU AS PROFITABLE AS YOU’D LIKE TO BE?
ARE YOU GETTING ACCESS TO EXCELLENT COMMERCIAL TERMS?
ARE YOU HAPPY WITH YOUR CURRENT CONSORTIUM?
If the answer’s NO, then it’s time to push the button
and make the swich to Hays Travel Independence Group...
CALL 0800 138 6955 TODAY
Email:
ig@hays-travel.co.uk |
www.independence-group.co.uk
09.01.2009 75
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