p44-45 mystery jan9 6/1/09 13:22 Page 44
knowledge
ttglive.com
Mystery Shopper
from St Neots
The mystery shopper visited two agencies in St Neots, Cambridgeshire on a
Tuesday morning. They then selected a website from an internet search for
“family cruises”, and a company advertising cruises in a national newspaper
This week’s challenge: The mystery shopper asked for
a 14-night European cruise for two adults and two children,
departing from the UK in June or July 2009. Children’s facilities
and excursions were essential. The children’s ages were three
and one. An ocean-view cabin was preferred.
CHALLENGE AT A GLANCE.
Who: Budget: £4,500 Where: European cruise
Seal the deal with these tips from Training for Travel
Play times: While cruise ships All the family: Royal Caribbean Tip advice: Advise your clients Alternative excursions:
For more training tips
offer good facilities for children, cruises are family-friendly. Their that tipping is not always If clients want to go ashore
and courses, go to
if your clients have little ones, onboard H2O Zone water park al- necessary when cruising around and you are not able to
advise them how long activities lows adults to join in the fun with Europe, and also check which pre-book excursions, advise
trainingfortravel.com
might last, as small children will their children, making it a pre- cruise lines operate a tipping them to shop around in port
or
get bored or tired very easily. fect activity for the whole family. policy. for the best price .
ttglive.com/knowledge
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the
best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf
of TTG by React Surveys, and no further details or information can be disclosed. Researchers take into consideration first impression, sales
process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked
with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note TRAINING FOR TRAVEL
that the aim of The Real Deal is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade. group ltd
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