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Travel Weekly Group editor-in-chief Lucy Huxley
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Features and Supplements
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TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU
© Travel Weekly Group Ltd 2016
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Senior account manager Lisa Roberts 4870
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Thomas Cook Airlines crew are right to strike
Story: Thomas Cook Airlines crew vote for strike action I’m amazed that Thomas Cook is being so mean-spirited. Who else gets only a 20-minute break per 12 hours? Nobody, I would guess. Come on, Thomas Cook: you can afford to treat your staff better than this and show how much you value them. A happy workforce is a productive workforce.
STUART Travel Weekly welcomes a response from Cook
Cybercrime unreported due to fears of publicity
GROUP
Story: Expert issues cyber crime warning to industry I can only concur with these warnings. Data protection from cybercrime is becoming a major issue in the travel sector. Many attacks go unreported as companies are terrified about the damage that publicity would do to their brand image.
RICHARD BRISTOW
QUOTE OF THE
WEEK Britons are missing a trick with Turkey
I’ve just returned from my company’s annual conference, held at the beautiful Gloria Resorts in Antalya. The whole trip was amazing. Any concerns we had about security were firmly allayed thanks to enhanced airport security – you need to allow at least three hours – which was thorough but efficient. And as a first-time visitor to Turkey I was stunned by the resort’s beauty. I think Britons heading elsewhere are missing a trick.
KAREN POCOCK, director, Designer Travel
TWEETS THIS WEEK
Degsy @Degsycom My 70 yr old cab driver has booked with @ThomsonHolidays for the last 30 years...he couldn’t wait to tell me how brilliant they are!
New Horizon Holidays @NewHorizonHols Thanks to @GlobalRichards @thedarrenbond and all at @GlobalHQ1 for super #TGTGConf16
Cathie O’Dea @CathieodeaTC Thank you @KuoniTradeTeam for a detailed, honest and sincere reply to a client complaint
“One good indicator of in-house fraud is behaviour: is someone behaving irrationally or leading a lavish lifestyle
that doesn’t correlate to their pay?”
RHYS GRIFFITHS, head of travel, Fieldfisher › Special Report, page 10
TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
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Deputy news editor Hollie-Rae Merrick 4874 Chief reporter Juliet Dennis
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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTER OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
BA’s customer service needs to take off
Q&A: New British Airways boss sets out his vision One area Alex Cruz needs to tackle urgently is the abysmal state of BA’s customer relations service. It was pretty bad under his predecessor but currently the whole complaints process is a complete joke – you get better service from Ryanair. In response to a current dispute, I received an email admitting BA were at fault
but refusing compensation. When I queried this, they tried to blame me for causing the problem. Barring a change of heart by BA, this now goes to the county court; even though the sum involved is only £250, I’m not letting them get away with it. I’ve also switched just about all my future long-haul travel to Virgin/Delta. Mr Cruz, I have a suggestion: if you want BA to move
forward, remind your staff that passengers are not ‘walking cargo’ – they are paying customers who deserve to be treated as such. OPERATIONTEMPURA Travel Weekly would welcome a response from British Airways
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