MYSTERY SHOPPER WIN MY BOOKING
WHITBY, YORKSHIRE
WANTED: A couple want to go on their first wildlife safari Kenya in June. They want to go away for about two weeks, with a beach stay included. BUDGET: up to £7,500.
WINNING AGENT
SALES CONSULTANT OLIVIA NOBLE
‘ VERDICT
All the agents came up with great options. Whitby Travel was let down by its appearance inside, rather than the service.
SCORING SYSTEM
50% Advice and product knowledge
25% Customer service
15% External/internal appearance
10% Overall experience
TIME OUT
Any agency that keeps Mystery Shopper waiting without acknowledgement for 10 minutes will fail to score!
Top-scoring agent each month will win use of a Mercedes SLK for 10 days
The winning agent must be at least 25, for insurance reasons. Any agent who is under 25 will win a week’s all-inclusive holiday at an Elite Islands Resorts property. The prize is non-transferable and the car must be driven only by the winning agent. The winner must not have any serious driving convictions. The winners will be informed by Travel Weekly.
90%
Getaway Travel 5 FLOWERGATE
The agent was very friendly and
enthusiastic, but I did have to wait as the store was busy. I was given two price
options – one was £5,648 for stays at the Eka Hotel in Nairobi and the Keekorok Lodge in the Masai Mara, along with a
six-night tour. The agent made me aware of travel advice to Kenya and suggested I called back later, when she would have more details. Airport parking and travel insurance were offered.
86%
Whitby Travel 35 FLOWERGATE
I was acknowledged straight away by the agent, who seemed to be a one-man band. I was given two quotes. One was £6,280 including a stay at the Baobab Beach Resort in Mombasa and a six-
night safari. The recommendations were excellent and I would have booked with this agent. My details were taken and I was asked to call back later. The agent had good product knowledge and gave advice on visa requirements.
I have worked at the agency since
December 2012. I love what I do because every day is different. Planning dream holidays and
helping customers discover the world is the reason I come to work.
Co-op Travel 54 BAXTERGATE
I was immediately made to feel very welcome in this store and the agent
asked lots of questions to establish my needs. The agent did some in-depth
research because of the location and government warnings. She had very detailed knowledge and was very efficient. She recommended a £6,818 trip with Kuoni, spending one night in Mombasa, seven nights at the Pinewood Beach Resort & Spa and six nights on a cheetah safari. I was offered alternative
safaris too. Holiday insurance and airport parking were offered as well as a follow- up call. Brochures were not available, but I was given the printed quotes. The staff were willing to help in any way possible.
97%
THIS WEEK’S WINNER
42
travelweekly.co.uk 19 May 2016
WIN!
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