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Features and Supplements
Features editor Joanna Booth on maternity leave
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TRAVEL WEEKLY GROUP LTD Registration number: 6927031. Registered at the PO as a newspaper. ISSN 2396-8974. Pre-press by CCM and Born. Printed by Southern Print Ltd, Poole, Dorset. Registered address: Travel Weekly Group, Third Floor, 52 Grosvenor Gardens, London SW1W 0AU
© Travel Weekly Group Ltd 2016
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Senior account manager Lisa Roberts 4870
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4830 4864 Group events manager Jenny Harman 4850 4849
Cunard: We will now note special occasions
Last week’s Letter of the Week: Cunard shows a lack of respect Cunard prides itself on ensuring that we deliver an exceptional service and we acknowledge that celebrations on board are important to our guests. We have listened to feedback from agents and guests and will ensure that we now take note of an occasion at the time of booking, and in turn make sure that our team on board is aware.
SPOKESWOMAN, Cunard
Why didn’t BA show the tax in the fare I booked?
Using
BA.com to book a flight from Italy, I was surprised both that the fare was in euros and that €44.65 was added on the final page – apparently for taxes. Is BA unaware that the EU ruled in 2015 that “flight booking systems must show the final price at the first instance”?
GROUP
MIKE NEWCOMB, manager, Travel 2001, London Travel Weekly welcomes a response from BA
Operators and bed banks face Med crunch
Story: Stop-sale notices herald capacity crunch in Med Alan Bowen’s comments – about bed bank clients ‘needing to call hotels to check their booking’ – are disgraceful. Bed banks give the hotels far more clients at better prices (for the hotel). A BUFFOON
In response: The major operators are out in resorts in Spain trying to get hotels to cancel existing bookings and offering long-term contracts in return. The proof of the pudding will be in the overbookings ahead. I did not say customers should call the hotels; I suggested agents who had bookings should do so. ALAN BOWEN
TWEETS THIS WEEK
Liverpool Girl @Liverbird_73 Just seen two couples turned away at Gatwick – one turned up on wrong day, the other didn’t have validity on passport. #ouch #tears
Donna Bidwell @Donnabidwell_TC Had the most amazing work trip to Las Vegas! I now feel I know Vegas so well #lovevegas
Helen Knapman @HelenKnapman If you’re not superstitious, you can save 14% on average by flying on Friday 13th, says @KAYAK
QUOTE OF THE
WEEK
“Agents can be liable [under the proposed Package Travel Directive] if they haplessly allow themselves
to be identified as a travel organiser”
STEPHEN MASON, Travlaw › Abta Travel Law Seminar, back page
TALK BACK TO US: Email
editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
19 May 2016
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Deputy news editor Hollie-Rae Merrick 4874 Chief reporter Juliet Dennis
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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTERS OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
SHG sale is reversal of Long’s strategy
Story: Tui confirms intention to sell Specialist Group The strategic pendulum swings for Tui. So to the future for this collection – an exciting business opportunity for sure, albeit that focusing on those parts that deliver real value will be key. STEVE ALLEN
This is a complete reversal of the Peter Long strategy. Someone is right and someone is wrong! Best thing now [would be] for Tui to float off the UK [division] and let that grow without the Tui brand. DERMOT BLASTLAND
It was clear as far back as 2001-02 that Tui was not capable of managing effectively so many specialist brands: look how they destroyed the likes of Magic etc. REDBULL
In response to Redbull: In fairness, since Matt Prior came along things have been going much better. MAZ
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