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That’s the way it should be – more flights from Manchester at the very least. I believe Heathrow should get a third runway, Gatwick a second runway and more flights to the north of England. Germany has several hubs, and its biggest, Frankfurt, is not even in the capital. Why can’t the UK make more-efficient use of Manchester? Instead, we’ve seen a service introduced [Virgin Atlantic’s Little Red link to Heathrow] at really short notice, given six months and then withdrawn because it was deemed not cost-efficient.
CATHIE O’DEA
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Senior account manager Lisa Roberts 4870
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4830 4864 Group events manager Jenny Harman 4850 4849
It’s the regional airports that need expanding
Story: Demise of UK regional flights forecast by Emirates boss This is another indication that the Davies Commission was asked to look at the wrong question. Increasing direct flights from regional airports – Manchester and Birmingham in particular – is the future of aviation in the UK.
PAUL SAWBRIDGE US bodies could have averted passport fiasco
Story: Brits with wrong passports being turned away from US Since you have to give your passport details to both the airline as Apis and the US government for your Esta, you’d have thought both would be able to email anyone with an old passport warning them to check if it’s biometric. How are customers meant to know what the correct documentation is if the rules are quietly changed?
IAN THOMAS › Nikki White: Comment, page 34
TWEETS THIS WEEK
Rupert Diggins @rdbeachcomber Really enjoyed the #travelcounsellors UK mini conference tonight. Top agents, well organised, a lovely table & all great fun #thankyou
Triangle Travel @TriangleTravel OMG we have only gone and won Worldchoice Member of the Year Award!! #ttngconf2016
conference kittie @conferencekitti Greek Tourism has invited BBC and Sky News to revisit Kos to see they’ve no issues with migrants
QUOTE OF THE
WEEK
“Google has to be careful. They are getting to the point where they are [becoming] more the enemy of the
free internet, rather than facilitator of it.”
KANE PIRIE, former chief executive, Travel Republic › Barclays Travel Forum, page 71
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editorial@travelweekly.co.uk. Please write ‘Talk Back’ in the subject line. Deadline: Midday Monday. All correspondence must be accompanied by a name, job title and company address; these will be withheld on request. Please limit letters to 150 words maximum. We reserve the right to edit for brevity and clarity. Other comments are taken from
Travelweekly.co.uk.
12 May 2016
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Deputy news editor Hollie-Rae Merrick 4874 Chief reporter Juliet Dennis
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TALK BACK WHAT YOU’RE SAYING THIS WEEK
LETTER OF THE
WEEK
EDITORIAL@ TRAVEL WEEKLY.
CO.UK
Cunard shows a lack of respect
Cunard, you should be ashamed of yourselves. It seems your policy with special birthdays or anniversaries is not to make a note in a reservation to that effect – unless a gift is purchased. Your reasoning is: “Lots of people celebrate special occasions on board.” You’re right, they do. Many people spend their hard-earned money to go on a once-in-a-lifetime cruise, to be pampered, to do something different – and that’s the exact reason why you should go the extra mile to make it special for them without looking to take extra money for such a simple request. To tell an agent that a request put in with a booking cannot be seen by the team on board the ship would seem to be total nonsense given that they can see a paid request. You should get back to the days of giving proper customer service to our mutual clients. Cruising has always been seen as something for that special occasion. This attitude shows anything but. DAVID HOYLE, Co-operative Personal Travel Advisors Travel Weekly invites a response from Cunard
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