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NEWS Royal Mail wins Joules’ parcels contract


Royal Mail has secured a one-year contract with Joules to handle its customer deliveries. Royal Mail will deliver to Joules’ customers across the UK using its Tracked 24 and Tracked 48 services. Royal Mail has recently extended


late acceptance times at its National Distribution Centre, Northampton, and now accepts parcels up to 23.30 for next- day delivery with its Tracked 24 service and in two days with Tracked 48. Te later acceptance time was key to Royal Mail being selected as Joules’ delivery partner. Customers are able to place online orders with Joules until 20.00 for delivery by Royal Mail the next working day. Since it was established by Tom Joule


over 25 years ago, Joules has become one of Britain’s best-loved lifestyle brands, with outstanding customer service at its heart. Te company will use Royal Mail’s detailed reporting suite to enable its team


to deliver on its customer service promise. Te reporting offered with Royal Mail Tracked products is powered by Royal Mail’s ongoing investment in barcoding and tracking technology. Crissy Wisdom Chew, Joules Transport


Manager, said: “Joules is a favourite time- off brand for families all over the UK. Time is at a premium for many, so it’s really important that our customers trust that we can consistently deliver on speed and convenience. Our partnership with Royal Mail will enable us to do this.” Nick Landon, Managing Director


Royal Mail Parcels, said: “We are delighted that Joules has become one of the first brands to fully make use of the later acceptance times at our national distribution centre. We take customer service just as seriously as Joules, and as their chosen delivery partner we are committed to delivering their brand promise on their behalf.”


Houseology.com raises £1m investment


Formerly known as Occa-Home, Houseology.com has achieved over £1 million investment via the online crowdfunding platform Seedrs. Tis will enable the business to


develop its eCommerce platform and grow its international sales. Te business supplies interior design tools along with a range of designer products. Its backers include Sir Terry


Leahy, Bill Dobbie and Mike Welch. Kate Mooney, founder and CEO, said” We’re offering a unique model of value online by combining three key elements of the interior design industry on our platform – designer brands, independent interior designers and retail consumers – all within one convenient and customised buying experience.”


Dwell opens a new concept store


Dwell, the contemporary furniture retailer, is opening a new concept store in Trafford, Manchester on the 25th March.


Te new 3500 sq.ft. Trafford store is


situated in Castlemore Retail Park and will offer a ‘Click and Collect’ point for customers who w buy online and want to collect from the store. Dwell CEO and founder Aamir Ahmad said “We are confident and optimistic about the future of dwell. Strong sales and healthy margins are encouraging and we look forward to continuing on this trajectory in 2016.” Delivering product within 7 days,


dwell’s mission is to make personalising homes with unique, design-led furniture an easy, affordable pleasure. dwell.co.uk hosts the entire collection to buy online as well as a catalogue and order line. Aside from the new Manchester store, dwell currently has 10 other stores, produces free 80 page catalogues, and sells online.


Direct Commerce | www.directcommercemagazine.com Established by Tom Joule in Market


Harborough in 1989, Joules was born after Tom’s entrepreneurial spirit led him to identify an opportunity for practical yet stylish high-quality products which reflect the character and colourful personalities of those who love the outdoors. Being a true multi-channel lifestyle


brand, Joules’ carefully designed collections spanning womenswear, menswear, childrenswear, homewares, toiletries and eyewear are distributed across retail stores, online, catalogue mail order, wholesale and licensing channels. Since its inception Joules has


remained true to its bold British heritage, whilst evolving to remain in tune with what customers want today. An unrivalled attention to detail and the thinking to provide something different where it’s least expected remain at the heart of everything Joules creates.


Public offering


mooted for Joules Joules has appointed Liberum and Peel Hunt to work with it on a planned flotation which could value the multichannel retailer at around £150 million. 80 per cent of the equity is owned by


founder Tom Joule with the balance held by LDC, the private equity investor which invested £22 million in 2013. For more information go to www.direct commercemagazine.com and search for Joules


Arvato partners with Fashot


Fashot is locating photographic studios within Arvato fulfilment centres to enable swift product photography for immediate marketing as merchandise arrives ready for sale.


Te photo studio’s processes will be directly


linked to those in the Arvato fulfilment centres. “Each ne style received at Arvato will be cross-docked to the studio and processed the same day,” said Lee Friend, CEO of Fashot. Te studios are equipped with all the necessary tools for fashion content production, from cameras to catwalk sets. “Our photographic studios are built for each customer dependent on the service requirements.” “Responding to market demand, this new


service streamlines the eCommerce product photography process and guarantees timely online product availability. Tis gives fashion etailers a head start on sales.” said Claire Muir, business development director consumer products for Arvato SCM Solutions.


NEWS


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