www.supplychainstandard.com SME OFTHEYEAR sponsored by Norbert Dentressangle TangleTeezer


TangleTeezer winner


shortlisted


Larsson & Jennings with James and


James Fulfilment


Victory Lighting with RIF Logistics


Picture:TheTangleTeezer teamstep up to collect their award.On the left is Russell Atkinson ofNorbert Dentressangle.HostMartin Bayfield is on the right.


systemfor its on-line sales,made the bravemove to anewe- fulfilment approach based ona real- time, cloud-based architecture using James and James Fulfilment. Victory Lighting, an SME provider


L


of infra-red lamp technology, brought in RIF Logistics for provision of 3PL services resulting in savings and efficiency improvements. TangleTeezer, the biggest-selling


detangling hairbrush in theworld, used disruptive technologywhich has transformed amoribund consumer hairbrush industry


category that had changed little in 50 years. It has experience dramatic growth.Tomanage this it has adopted by supply chainwide continuous flowstrategy to counter whatwas an exponential demand in its standard product portfolio. It has achieved best


TECHNOLOGY sponsored by Logistics Manager BritishAmericanTobacco winner


British American Tobacco


shortlisted


BritishAirways withDHL


Kellogg'swith Voiteq


TelefónicaUK


Picture: Fromleft:Mark Judd, Logistics Manager; JamesVening of Concentra;Ben Scott-Knight of Concentra;TomMoore of BAT;Alan Coster of BAT;Zafar AslamKhan of BAT;ChristineMcNeill of Sword Consulting;Andy Birtwistle of Concentra; Martin Bayfield;Leanne Lynch of BAT.


withDHL entry focused on improving the visibility of food and beverage consumptiononflights.A newAutomated Stock Consumptiontool developed by DHL SupplyChainforBritish Airways provides valuable insight, enablingBAto stop flying product unnecessarily around theworld and help predict procurement requirements.The Kellogg’swithVoiteq entry focused onan innovative solution combiningVoice- Directed pickingwith volumetric,weight


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number of strong entries made this a tough category to judge.TheBritishAirways


sales channels. BAT’s Supply Chain


Improvement Project spans 180markets around theworld and 50 factories.The project teamdeveloped the Supply ChainDiagnostic Tool tomanage and handle the ‘BigData’


and layer sizemaster data.The benefits are that customers can receive their orders stacked to their ownrequirements and built to protect the product and shorten their breakdowntimes.The Telefónica entry covered itsUK programme, ‘DigitalReturns& Repairs’ a programmewhich required the engagement of its key


problem. It took two years to design, prototype and build and it nowis live in the business providing global visibility of the above supply chain information.The business has set out its approach to reducing bullwhip and variability in the supply chain planning process. The awardwent to British American Tobacco.


TRAINING & PROFESSIONAL DEVELOPMENT sponsored by Unipart Logistics NisawithDHL


Nisa with DHL winner


shortlisted


NOVUS SkyDeutschland


Unilever Vodafone


The SupplyChain Sustainability School


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his categorywas hard fought with some outstanding entries.NOVUS is anew


Picture: Fromleft:BernardMolloy of Unipart; supply chain director ofNisa, Jon Stowe; logisticsmanager ofNisa, LeeVickers; contractmanager ofDHL,MichelleThomas; andVP of operations atDHL, Kristian Latham.


Supply Chain Standard December 2014


supply chaindegree scheme that involves 26 leading companies and guarantees graduates a job at the end of the course. The overarching aimofThe SupplyChain Sustainability School is to develop the sustainability skills of theUK Constructionsupply chain. Sky Deutschland’s continuous improvement programme for supply chainhas played an important part enabling the business to grow. Inless thanthree yearsUnilever


implemented a step change inits skills development programme. Vodafone’s SCMacademy has trained some 700 SCMpeople across 18 locations. TheNisawithDHL entry focused


on driver training – the final stage in perfecting theNisa service.The drivers forNisa are ambassadors for the business.This training


programme of creating safe and efficient deliveries, customers for life and personal relationships has led to a large cultural shiftwithin the business. In the twomonths since the trainingwas rolled out, the customer service andmember support teams sawthe number of driver complaints drop by 33 per cent.However, the number of emails frommembers praising drivers increased by 25 per cent. Ultimately, the choice came down


NOVUS orNisawithDHL.The judgeswere impressedwithNOVUS but felt itwas still at an early stage, whereasNisa had some impressive measures of success.The award went toNisawithDHL.


arssonand Jennings is a young company,which facedwith a creaking order fulfilment


Awards 35


performance/cost ratio, inventory of finished product, regular schedule of fixed SKUs, high inventory turnover, shorter lead times for customers and the ability to‘insert’High variation – Low demand SKUs into the production cyclewith little or no disruption. The judgeswere impressed by


TangleTeezer’s innovative organisation full of enthusiasm, demonstrating strong financial performance enabled by the developments they havemade in their supply chain.They have a clear strategy and strong growth enabled by solid planning and question and answer processes.The winner had to beTangleTeezer.


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