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WORKPLACE COLLABORATION


When you surrender to your impulses and disregard the thoughts and feelings of others, you have created your own internal tornado. Your thoughts affect your feelings, which influence your thoughts, which drive your behaviors.


TAKING CONTROL It is possible to stop your mental runaway train and manage the situation before it takes control of you. The key is to raise your awareness of your thoughts. Remember to check what is on your radar:


Behaviors


• Assess and analyze alternatives. If you continued along this reactionary path, what will happen? Will you have to apologize? What if you focused your thoughts on something unrelated to this event? Would that give you enough time to distance yourself from your emotional reaction?


• Respond appropriately. This could be to ask for time to think it over, to ask questions (which will buy yourself some time) or to address the problem immediately.


Thoughts Feelings


CONCLUSION I challenge you to become more aware of your thoughts and how those thoughts affect your actions. Boosting your self-awareness has no downsides. It allows you to control your behavior (and the behaviors of others) by understanding what you are thinking and feeling, and how those influence what you do. It allows you to mentally rehearse potentially uncomfortable, awkward or difficult situations so you can handle the situation in the most professional manner. It forces your brain to solve a problem, which takes away the impulse to react inappropriately. It allows you to position yourself to best motivate, inspire and empower your team.


• Release preconceived notions. What are your assumptions about the situation? Is someone else really trying to make you look bad?


• Attitude check. Does your defensiveness increase the more you think of the situation?


• Diagnose root cause. Why does this situation bother you? Keep asking ‘why is that?’ for three to five more times to get to the real root cause.


Dr. Shari Frisinger is president of CornerStone Strategies LLC. Her research centers on being smart about thoughts, emotions and actions. Raising awareness of potentially disruptive or unsafe behaviors is the focus of her human factors and TEM behavioral programs, offered in-house or one-on-one consulting. She provides her clients the tools


to ease conflict, enhance safety and elevate service. She is a member of NBAA’s Safety Committee, an NBAA PDP provider and an adjunct faculty member facilitating leadership courses. She has presented CRM/ HF to numerous flight departments and aviation companies. For more information, visit www.ShariFrisinger.com or call (281) 992-4136.


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