JUST PLANE CULTURE
Or is the streak going too long and he will probably miss the next three point shot? The probability doesn’t change; it is still 50 percent. In order to improve, you need to move the average, not the outliers. Practice isn’t going to improve your coin flipping without manipulation. One basketball player improving his three- point shooting prowess isn’t going to improve the team unless it improves the team’s average. Having people concentrate on individual goals will distract from concentrating on improving the organization. The plant manager concentrated on rate of improvement of the organization and not the bits and pieces. In the movie “Moneyball,” the Oakland A’s improved
innovation ground-breaking from Flight Display Systems Smart Cabin CMS Wearable Cabin Controller
the team performance by trading their top home run players for those that were undervalued but had a high on-base percentage, a rate. They improved the average performance of the team; the bell curve got taller (fewer stars) and it moved to the right (improved mean). In the airline scenario, if upper management were smart they would have seen the camaraderie that was created amongst the supervisors for self- protection and capitalized and built upon that effort to move the group forward. It is really difficult to build a cohesive team and it was there at their doorstep but it was squandered and crushed by management. Into each life and team, some rain must fall. Every well- run team will eventually get their share of a-holes. In the long run, with persistence, winning and losing streaks will smooth out, and a-holes will have minimal impact. Because of the theory of regression toward the mean, progress must be measured by moving the mean, not one or two of its subcomponents.
MYRON’S PERVERSITY PRINCIPLE: Dr. Myron T. Tribus, an American organi- zational theorist, director of the Center for Advanced Engineering Study at MIT from 1974 to 1986, said “If you try to improve the performance of a system of people, procedures, practices and machines by setting goals and targets (and incentives) for the individual parts of the system, the system will defeat you every time and you will pay a price where you least expect it.”
Patrick Kinane is an FAA- certificated A&P with IA and commercial pilot with instrument rating. He has 50 years of experience in aviation maintenance. He is an ASQ senior member
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www.FlightDisplay.com | +1-800-513-1672
10 2014 30
with quality auditor and quality systems/ organizational excellence manager certifications. He is an RABQSA-certified AS9100 and AS9110 aerospace industry experienced auditor and ISO9001 business improvement/quality management systems auditor. He earned a bachelor of science degree in aviation maintenance management, a master’s of science degree in education, and a Ph.D. in organizational psychology. Kinane is presently a senior quality management systems auditor for AAR CORP and a professor of organizational behavior at DeVry University.
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