This page contains a Flash digital edition of a book.
 Golden Service Awards 2013

Golden ServiceAwards Glittering prize for LCC

The work done by LCC Support Services at the upscaled Grand Arcade Shopping Cen- tre, Cambridge, raising standards and keeping themconsistently high, impressed the judges enough to win the Best Cleaned Premises - ShoppingMall category of the 2013 Kimberly-Clark Professional Golden Service Awards. “LCC has demonstrated both excellence

in cleaning standards but also a commit- ment to offer better working conditions and opportunities for the staff on site whilst supporting their client in their business needs,” said Stephen Kerr, regional sales leader for UK, Ireland, Nordic and Benelux at Kimberly-Clark Professional. Grand Arcade is amodern, high profile

shopping centre in Cambridge city centre. Withmore than 60 premiumretailers, flag- ship store John Lewis, and a selection of cafes and restaurants, the centre is beauti- fully presented with three sky lit floors and a boutique spa on the second floor. Grand Arcade is operational 363 days a year with a 24/7 cleaning programme in place. LCC started bymaking some notable

changes and improvements to the systems on site by using a dedicated full time site manager, Brian Storey, improving the site’s performance dramatically. The focus has been on environmental

awareness and improvements, staff train- ing and development, health and safety in the teamand the centre, quality systems embracing the latest technology, and un- derstanding key stakeholders andmain- taining customer satisfaction. “One of themost exciting initiatives has

been our commitment to helping the centre improve the amount of waste which is recy- cled,” said Peter Robb, LCC’s sales director. “Our operative Raphael has been working hard to improve the segregation of waste on site. The proportion of waste recycled jumped from19%before LCC arrived to 90%.” Robb continued: “Our onsitemanager

and supervisor are enrolled on the IOSH Managing Safely training course, allowing themto empower staff on site to work safely. Supported by LCC’s health, safety and trainingmanager, we have developed site specific risk andmethod statements which are stored both on site and available through the LCC web portal.” Sitemanager Brian Storeymaintains and

organises literature, posters and files in LCC’s breakout roomand cleaning. “As a new innovation for the site we are

now working with an equipment supplier where we lease the items rather than pur- chase,” said Robb. “This has a number of advantages to both LCC and our client in thatmaintenance/PAT records are visible online and we have a service level that our large scrubber dryer - which is key to

16 l C&M l JUNE 2014 l

Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40