Face to Face Continued fromPage 28. And it is happening already actually - our
peers have certainly seen themerits of our model and are driving change in their own businesses. Perhaps not to the same ex- tent as us but they’re definitely now offering more than just the traditional routes to market for their equipment. Different peo- ple like to work in different ways so giving customersmore choice in how they inter- act with supply partners across the board can only be a good thing for everyone. I’m really proud that we’ve been the catalyst for such positive change.
How has Reintec been received by the market? It’s been really well received and everyone can see the obvious benefits but - as with anything new or a bit different - some peo- ple have been a bit nervous about change. However, over the last 12 months, we’ve more than doubled business with cus- tomers ranging from small independent contractors with single items to national multi-site operators with hundreds of Rein- tec units in their fleet - so it’s obviously catching on! We always knew the concept of a long
term hire and equipment management programme was right for the cleaning in- dustry but as we’ve grown the business and as we’ve had feedback from our customers, we have had to refine things a bit to ad- dress some of the nuances of the market. But both HSS and Reintec are very cus- tomer-centric business - we’re used to being flexible and we’re always happy to adapt in order to keep improving our serv- ice so we’ve added in infrastructure and re- considered some of the practicalities in order to do so.
Has the Reintec offer evolved since it was first introduced? We’ve worked hard on perfecting what I call the ‘last mile’ - the delivery and handover of kit. One of the biggest issues we found
“Facilities managers and cleaning
contractors...told us they can spend up to a day a week managing equipment and they said that more than 1 in 5 problems were equipment related - yet 1 in 3 only replaced kit when it actually failed. Over 80% confirmed that margins were being squeezed and around a third said they could not prove whether kit was compliant or that staff were trained to use it. Reintec can help to address a lot of these issues by helping customers to save time, save money and guarantee compliance in a way that owning equipment just can’t match.”
was trying to do this through the existing HSS network alongside all the other tools and equipment they hire. It just wasn’t quite working as we wanted it to - cleaning equipment needs to be handled a little dif- ferently. Now, as well as having the support of the HSS network, we’ve opened dedi- cated Reintec locations and bought in a dedicated fleet of vehicles which is helping us to service the model even more effec- tively. And there’s still a lot of owned equip-
ment out there so we’ve also seen cus- tomers that love all the service benefits that Reintec offers and want to work with us but who aren’t quite ready to take the leap - so we’re doing that as well. We’re
supporting customers with the manage- ment and maintenance side of things but with their own equipment until they decide they want to transition across to Reintec kit too. And of course, we’ve also just wel- comed TecServ to the HSS group to sup- port Reintec. TecServ is an equipment maintenance provider, with a great ‘first- fix’ rate which means we’re in an even bet- ter place to service and repair equipment - whether it’s Reintec kit or customer- owned assets. The cleaning industry is evolving and I’m
really proud and excited to be part of that. Reintec can - and is - helping to shape the cleaning industry for the future.
www.reintec.com
30 l C&M l APRIL 2014 l
www.cleaninghub.net
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48