Golden Service Awards 2013 Golden ServiceAwards
Enhance receives award for excellence
property developers, solicitors, commodity brokers, training organisations andmanag- ing agents.” Enhance Office Cleaning offers a full
range of commercial cleaning and associ- ated services. “We base our business on five core values,” continued Aird. “We aim to enhance our clients’ working environ- ment through focussing very carefully on client needs, ethical cleaning, amotivated workforce, exceeding client expectations, and doing this whilst delivering value for money.We are proud that themajority of our new business comes fromreferrals where existing clients have recommended us.We understand that building andmain- taining successful working relationships with our clients is the key to keeping them happy.We all know that cleaning isn’t rocket science, but what is crucial is un- derstanding a client’s particular needs and responding to them.” Sandy Aird continued: “Our serviceman-
Attention to detail, high ethical and profes- sional standards, and a well trained and motivated workforce have helped tomake Enhance Office Cleaning a great example of how a relatively small company can be among the very best in the cleaning and maintenance industry. Its high standards were rewarded with the CSSA’s Award for Excellence in a Small Cleaning Business in the 2013 Kimberly-Clark Professional Golden Service Awards. “Enhance Office Cleaning is a great ex-
ample of a small, young company working to industry leading standards,” said Stephen Kerr, regional sales leader for UK, Ireland, Nordic and Benelux at Kimberly- Clark Professional. “Enhancemakes a great winner of an award designed to showcase the high standards that are being achieved by the best companies of every size and type in this industry.” Enhance is a contract cleaning business
operating primarily in central London. “The business started fromscratch with its first cleaning contract in January 2006,” said Sandy Aird,managing director of Enhance Office Cleaning Ltd. “We changed our name and operating status to Enhance Office Cleaning Ltd in February 2011.We cur- rently have over 100 directly employed staff and deliver a cost competitive, closelyman- aged and high quality cleaning service to over 40 clients. These include hedge funds,
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www.cleaninghub.net
agers visit every client site at least once a week tomonitor standards and they com- plete amonthly service check using a be- spoke formon their iPads, checking that we are providing the consistent levels of service that our clients expect. This infor- mation is available for our own analysis and for our clients if they want it.” The company uses the latest technology
including GPRS andWindows basedmobile communications, so that information col- lected on client sites is immediately avail- able on Enhance’s computer network and so that key staff can be contacted quickly
and easily to smooth out issues as soon as they arise. “We are ethical in our cleaning and ethi-
cal in our behaviour,” said Aird. “We will al- ways operate within accepted principles of social and professional behaviour, and this includes safety, sustainability and social re- sponsibility.Where we use sub contractors we treat themand supervise their work as if they are our own direct employees.” Enhance Office Cleaning values its
ISO:14001 (EnvironmentalManagement) accreditation, which Sandy Aird sees as proof of the company’s commitment to op- erating in a sustainable way and which minimises its impact on the environment. Enhance has a policy of reduce, re-use and re-cycle. “Most surfaces at our contracts are cleaned effectively withmicrofibre cloths and tap water,” he said. “This is the most environmentally soundmethod of cleaning. Ourmain hard surface cleaner, Enviro H2, is supplied to site in concen- trated formand dispensed precisely by dosing bottle into reusable trigger bottles which are then topped up with tap water. This is themost responsible way to use chemicals,minimising their impact and the impact of waste packaging on the environ- ment.” Enhance stresses the importance of staff
training. “We believe cleaning will always be done better with a well-paid,motivated, well-trained workforce and we use better pay, better training and careful supervision to keep our employees enthusiastic and loyal,” said Aird. “Wherever possible we pay
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