Travel management companies


companies might appear to be under the microscope. Can they justify their existence and, if so, are they communicating their value clearly to their customers? “TMCs do have a place,” asserts managing director of Inform Logistics Ian Flint. “Although there are direct services, a


W


ith the increasing availa- bility of direct booking channels, the services of travel management


lot of companies are still highly fragmented and need a TMC to pull things together – and a good one can do that. They have to be very sharp on technology, reporting and authorisation procedures, and to be able to deliver a consistent level of service and technology worldwide.” Low-cost carriers have always operated


on this model and travel management companies adapted and booked them for clients, paying by credit card.


But the spectre of IATA’s planned NDC


(new distribition capability) standard in a few years’ time may need more accommo- dation from the TMC community. “With NDC, airlines are trying to


re-engineer the booking process through IATA and travel management companies are open to that: if it provides better value to our customers, we will embrace it and adjust to it,” says group sales director for ATPI, Adam Knights.


➔ THE BUSINESS TRAVEL MAGAZINE 33


FRESH PROPOSITIONS


They may not communicate it well enough but Catherine Chetwynd uncovers the value that travel management companies can bring to the table in our annual TMC review


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92