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JANUARY/FEBRUARY 2014 INSIDE THIS ISSUE For buyers and arrangers of business travel and meetings FEATURES
14 2014 forecast Industry predictions for the year ahead
33 Travel management companies Our annual TMCs review
62 Next generation travellers How 'millennials' are shaking things up
64 Premium economy A look at the compromise cabin
69 Ground transport Simplifying the RFP process
70 Big data What it is and how to use it
72 Airline alliances Dealing with the big boys
75 Booking channels Online versus offline
THE KNOWLEDGE
6 How to... hoodwink your travellers 9 Buyer perspective: whose client is it anyway? 11 Step-by-step guide: Duty of Care 13 Supplier perspective: hotels must innovate
REGULARS
16 The People Awards An interview with a 2013 winning team
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18 Meet the buyer: Will Hasler of PwC 20 Meet the booker: Alison Hale of Dunnhumby 24 The Debate: has globalisation had its day? 26 In focus: expense management systems 27 In focus: budget design hotels 28 The Technology: airports of the future 30 The Conversation: with Bjørn Kjos 76 Sustainability: HS2 in focus 86 Reality Check: product reviews by those in the know
90 The Final Word
THE REVIEW 49 Ten pages of top news stories, trends and developments, plus updates from the ITM, GTMC, ACTE and MIA
DEPARTURES 70 69 19 81 72
“The airport capacity challenge is not yet critical but it will become so if no action is taken soon. Our analysis clearly supports the provision of one net additional runway by 2030”
So says Sir Howard Davies, chair of the Airports Commission. Read more on page 52.
30 79 51
77 On business in... Baku 79 Meeting in... York 81 Focus on... China
EVENTS
17 The People Awards 22 The Business Travel Conference 46 Business Travel Show 60 TBTM Christmas Party
THE BUSINESS TRAVEL MAGAZINE 3
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