COMPUTER SECURITY – Once connected to DePaul’s network, please visit Microsoft’s Windows Update website (windowsupdate.microsoft.com) and download all of the available critical updates and security patches. We recommend that you set your computers to automatically update, as new security patches are released frequently. DePaul strongly recommends that students enable their operating system’s built-in firewall and have anti-virus software running to protect your computer while you are connected to our network.


All computer users must practice ethical behavior in their computing activities. Computing activities may only be used for lawful purposes. Abuse of computer privileges is considered a serious matter. For full details on expectations of the university computing services please reference the Code of Student Responsibility at http://tinyurl.com/DePaulStudentHandbook.


TECHNOLOGY SUPPORT CENTER (TSC) – The TSC provides technical assistance for DePaul-supported software, systems and services, including DePaul ID Cards. Consider TSC your first point of contact when you have a technical problem.


TSC has many locations around the university to assist you. In addition, the TSC’s Help Desk offers virtual support via telephone, email and a self-service website. Services provided at all locations include: • Account and password support • Wired and wireless network connections • Student email account assistance • Telephone connectivity on campus • Campus print service support


HELP DESK: Phone: (773) 325-HELP (4357) Email: tsc@depaul.edu Web: campusconnect.depaul.edu; select “Technology Support Center” Monday through Thursday, 8 a.m. to 8 p.m. Friday, 8 a.m. to 5 p.m. Saturday, 8 a.m. to 4 p.m. Sunday, noon to 4 p.m.


GENIUS SQUAD:


Loop Campus – LEW 1310 Monday through Thursday, 9 a.m. to 8 p.m. Friday, 9 a.m. to 5 p.m.


Lincoln Park Campus – JTR Library – First Floor Monday through Thursday, 9 a.m. to 10 p.m. Friday, 9 a.m. to 9 p.m. Saturday, noon to 6 p.m. Sunday, noon to 10 p.m.


• Windows and Mac desktop and laptop computer support • General technical support for DePaul applications


Additional services, such as assistance with personal computers and mobile devices, are available via the Genius Squads on the Lincoln Park and Loop campuses. At these locations, technicians can assist with data recovery, operating system installation, hardware upgrades, wireless assistance, virus and spyware removal, and general system maintenance. The ID Card Services locations can assist with issuing and replacing DePaul ID cards and Chicago Transit Authority (CTA) U-passes.


ID CARD SERVICES: Loop Campus – DPC 9200 Monday through Thursday, 9 a.m. to 5:30 p.m. Friday, 9 a.m. to 5 p.m.


Lincoln Park Campus – STC 109 Monday through Thursday, 9 a.m. to 5:30 p.m. Friday, 9 a.m. to 5 p.m.


Locations and hours are subject to change.


For issues related to class registration, transcripts and placement testing, email dpcl@depaul.edu or call (312) 362-8610.


Please visit http://www.is.depaul.edu for more information on the many resources Information Services provides.


22 TECHNOLOGY


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