Automotive Accessories
President’sMessage ‘Are you safe?’
I FloorLiner™ ORDER NOW!
WeatherTech.com 800-441-6287
Cargo Liner
t’s nighttime, and you are stranded on I-70, miles from the nearest exit. You call AAA for help, or requests assistance through the AAA Mobile app on your smart phone. Why
should you trust the roadside technician who arrives in response to your call? Well, here are just a few of the things AAA
Colorado does to ensure that you experience safety, security and peace of mind when you need it most:
u The first thing you will hear from our call
center staff is “Are you safe?” If you don’t feel safe, we will send the police at your request.
u AAA Colorado asks that roadside technicians wear uniforms
and an ID badge, carry business cards, and address members by name.
u AAA Colorado requires that all its roadside technicians know
how to get your car back on the road, and if that’s not possible, safe- ly tow your vehicle to the repair shop or destination of your choice.
u AAA Colorado roadside technicians drive trucks with the best
towing equipment and tools available, in trucks clearly labeled AAA. u AAA Colorado technicians carry plenty of insurance—not just
standard liability insurance, like others do, but policies that cover every aspect of roadside assistance.
u AAA Colorado conducts a thorough investigation of every tech-
nician, including a seven-year felony background check nationwide. u AAA Colorado meets face-to-face with all its contractors two to
four times a year. Visits may be unannounced. u AAA Colorado surveys members for their opinion of the service
See our full line of automotive accessories at
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they received. u AAA Colorado conducts mystery shopping, especially when we
hear complaints about a particular technician. We know that any breakdown is stressful to our members. Your
safety, security and peace of mind is our number one priority. © FloorLiners™ and Cargo Liners available in Black, Tan, and Grey. © 2013 by MacNeil IP LLC Made in AMERICA
Tony DeNovellis President and CEO
8 EnCompass May/June 2013
AAA.com
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