Contracts KeepingQueens Square clean
LPMCleaning, the nation- wide supplier of commercial cleaning services, is helping to enhance the shopping ex- perience at Queens Square Shopping Centre inWest Bromwich bymaintaining high levels of cleanliness and customer service within the centre on a daily basis. LPMhas been working
with the shopping centre, which welcomes 5.5million visitors through its doors every year, since 2010. The company provides a teamof 10 cleaning operatives, led by a cleaning servicesmanager, who are responsible for cleaning all common parts, service areas,malls, toilet facilities and themanage- ment suite, as well as high level glazing, shop fronts and entrances. Melvin Glasby, centreman-
ager at Queens Square, said: “I have high expectations when it comes to suppliers, and in any tender process I amnot only looking for best value, but also best practice in accordance with RICS guidelines. In a cleaning company, the organisation must be able to deliver the highest standards of cleanli- ness, customer service, and indeed personal appearance,
because how the cleaners present themselves and maintain their equipment is yet another factor that con- tributes to customers’ over- all impression of the centre. Since winning the contract, LPMhas proved its worth time and time again. The company is excellent at re- solving any issues within a very short period of time, and has therefore earnedmy complete trust.” The on-site teamhas also
impressed Glasby: “The cleaning servicesmanager - June James - is an excellent leader and the teamworks very well together, as well as with other staff at the centre including our security officers.We have weekly on- sitemeetings as well as monthlymeetings with our regionmanager, so every- thing ismonitored accord-
ingly.We are a very happy customer.” Alistair Clayton, business
development director for LPM, said that servicing shopping centres is one of LPM’s key areas of expertise: “Queens Square is one of over 25 shopping centres that we currently work with; the shopping centre environ- ment is one that LPMhas extensive experience within and, as a result, is an area where we feel we completely understand customers’ needs and expectations.We are very pleased to have built up such a strong relationship with Queens Square over the years and are absolutely de- lighted to be able to support Mel and the centre through its exciting refurbishment programme, and to further evidence our commitment to delivering exceptional levels of standards and service. This is replicated in the strong, consistent levels of delivery seen throughout our shopping centre portfolio, which are testament to the hard work and commitment of JeanetteMcDonald, LPM’s shopping centre champion, and our operational teams locally and nationally.”
www.lpmcleaning.co.uk
NHS Trust extends contractwithOCS
Central and NorthWest London (CNWL) NHS Foundation Trust has extended by two years its relationship with international total facilitiesmanagement provider OCS. The new contract will run fromMay 2013 toMay 2015. The deal, which is worth in excess of £13million, includes catering, cleaning, portering, switchboard, reception, security, and washroomservices. OCS has been working with the trust since 2006. Since then the partnership has evolved
fromproviding two services across four sites to the current provision across 60 sites, ranging fromhealth centres and clinics to inpatient facilities including the Park Royal Centre forMen- tal Health, and office sites such as the trust’s HQ in central London. Over the life of the contract, OCS and CNWL have reached the finals of numerous national
industry awards in recognition of the consistent high standards achieved across all services throughout the estate. Central and NorthWest London NHS Foundation Trust specialises in caring for people with
mental health problems, addictions and learning disabilities, as well as providing community health services to residents in Hillingdon and Camden and primary care services in a number of prisons. It is one of the largest trusts in London withmore than 4000 employees serving more than 100 sites across 10 London boroughs.
www.ocs.co.uk
Building on a social housing portfolio
Commercial laundry spe- cialist JTMService contin- ues to develop business across the social housing sector with a new four year contract to provide commu- nal laundry facilities for Isos Housing. Founded in Leeds in 1983 byMD JohnMiddle- ton, JTMService provides laundry facilities and serv- ices formore than 100 social housing providers fromthe Scottish Borders to theMid- lands. Isos Housing is one of the fastest growing housing
groups in the north east with over 12,000 homes across the region. JTMService was appointed
through a six way competi- tive tender to service, repair and replace - where neces- sary - communal laundry roomequipment across all the Isos sheltered schemes. The company willmake ac- cess and use of the laundry rooms easier for residents - for example, positioning washingmachines and tum- ble dryers at heights to suit elderly residents.
Procurementmanager for
Isos, Daniel Gibson, said: "Providing laundry rooms that are safe, efficient and easy to use is a priority for us. JTMService's experience in this sector, coupled with its strong credentials and reputation for excellent cus- tomer care, were key to win- ning the contract. Our tenants, who like to see the same face whenever thema- chines need servicing, will now benefit froma consis- tent, personal service."
www.jtmservice.co.uk
Made in Germany. Built to last.
Powerful performance Easy maintenance High filtration Easy to use Quiet
01494 465533
www.sebo.co.uk
www.cleaninghub.net l APRIL 2013 l C&M l 19
PERFORMANCE YOU CAN RELY ON
SEBO DART SEBO BS
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