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Rules for Reconnecting CVEC Nonpayment Accounts


Canadian Valley Electric Cooperative, Inc. will reconnect nonpayment accounts between the hours of 8 a.m. to 7 p.m. Monday through Friday. Any payment and request to be reconnected received after 7 p.m. will be scheduled for the fol- lowing business day. The business hours reconnect charge of $25 applies to calls received from 8 a.m. to 4:30 p.m. The after hours reconnect charge of $50 applies to calls received after 4:30 p.m. to 7 p.m. Questions regarding this procedure may be directed to the CVEC Customer Service Depart- ment.


Oklahoma Corporation Commission Rules for Electric Utilities OAC 165:35-21-31


Reconnection of Service (a) A utility shall reconnect service upon the consumer's request as soon as the reason for disconnection of service has been eliminated. The utility shall give precedence to reconnection of service when disconnection was the fault of the utility; the utility shall reconnect service in the normal course of its reconnection workload, as soon as possible but no later than twenty-four (24) hours after the consumer eliminates the reason for disconnection and requests reconnection, when disconnection of service was the fault of the consumer. If the reason for disconnection is unau- thorized use of electricity accomplished through bypassing the utility's measuring equipment or tampering with the wires, pipes, meters, or other utility equipment, the utility may, prior to recon- necting service, require a reasonable payment for estimated service rendered or may refuse to recon- nect service until ordered by the Commission. A utility may require payment of a reconnec-


tion charge when 1105081300 mdisconnection of service was the fault of the consumer, if such a charge is provided in the utility's tariffs. (b) When the disconnection of service was for nonpayment of service and disconnection took place on a Friday morning, service shall be restored as soon as possible, but no later than twenty-four (24) hours from when the consumer eliminates the reason for disconnection and re- quests reconnection, subject to an intervening Act of God. (c) When a disconnection for nonpayment of service has occurred immediately preceding periods of severe weather as described in OAC 165:35-21-10(c), the utility shall reconnect service as soon as possible but no later than twenty-four (24) hours, subject to an intervening Act of God, upon receipt of one of the following: (A) Payment of the past due bill for which service was disconnected. (B) A life-threatening certificate from the con- sumer pursuant to OAC 165:35-21-10. (C) Guarantee by a federal, state, or local social service agency that payment will be made directly to the utility.


(D) Reconnection or continuance of service under this Section shall not in any way relieve the consumer of the consumer's liability incurred for service.


The ElectraLite


Two Convenient Ways to Pay Your Electric Bill


The Average Monthly Payment (AMP) plan and the Automatic Bank Check (ABC) plan are designed to help you with your monthly budgeting and to make paying your electric bill more convenient. The AMP plan averages your energy usage over 12 months, then allows you to pay that amount each month. This eliminates the yearly roller coaster of high and low bills. Your account is re-evaluated monthly to determine if the AMP amount should be reduced, increased, or if it should remain the same. The total billing over the long term remains the same. Only the amount of the individual bills will be averaged. To be eligible, you must have an active ac- count for 12 months and the account must have a zero balance. The ABC program charges your checking account for your electric bill 10 days after your account is billed. It makes paying your electric bill convenient because there is no writing checks, no stamps to buy and no remembering to pay your bill.


These two plans work great together and enrollment is easy. For more information, contact CVEC’s customer service department.


Important Information for Members Dependent on Life Support


Canadian Valley Electric continually updates its listing of members who are dependent on dialysis machines, respirators, or other life support equip- ment that operates electrically in their homes. If you, or someone living in your home, uses such life saving devices, please complete the following infor- mation and return it to CVEC at P.O. Box 751, Seminole, OK 74818.


Name:_________________________________________ Address:________________________________________ Account No.________________ Phone No.____________ Type of Support Equipment: ________________________ Time of Use:______________ or Hours Per Day________ Time Used During Day:_______________to ___________ Other Use: _____________________________________ Can Equipment Be Manually Operated? Yes_____ No_____


Do you have a Back-up Electric Generator?


Yes_____ No_____ CANADIAN VALLEY ELECTRIC COOPERATIVE


April 2013


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