“
...thirty-three bidders applied to participate, and all were qualified...”
Development of New Contracts There were many objectives that CATSA set out to achieve with the new ASSAs. First and foremost, we wanted to realise the benefits of our new regional structure. Under the new contracts, each screening provider would be responsible for only one region, allowing them to better manage the operational realities and challenges of their region. We also wanted to establish result- based, performance-driven contracts through which effective performance management would be key. We needed screening contractors to implement more efficient schedules in order to optimise their use of screening hours and human resources. We were also looking to have them further enhance their collaborative mindset and two- way communication to expand and promote information-sharing among our industry partners.
In keeping with the changes taking place in the industry, CATSA had recently established a new corporate priority: to shift our focus from one based strictly on security to one that incorporates the passenger experience. As ardent supporters of IATA’s Checkpoint of the Future concept, it’s our belief that security effectiveness and service excellence go hand-in-hand and reinforce each other. While security and operational excellence will always remain our top priority, we are also committed to screening passengers efficiently and pleasantly. This shift in approach was critical to help CATSA achieve its strategic priorities. Feedback from industry was an important part of developing the new ASSAs. To develop the request for proposals (RFP) we considered many of the comments we had received from industry over the years, both through organisational reviews in which industry was consulted and from ongoing stakeholder relations. An industry advisory panel was also created to help develop evaluation criteria. This allowed us to leverage the expertise of members from within the aviation and travel industries and ensure that
proposals would be accurately and consistently evaluated on their ability to meet CATSA’s current needs. Following months of preparation, in January 2011, CATSA embarked on its’ largest-ever RFP process for screening services. The process was both rigorous and transparent. CATSA contracted the General Standards Board of Canada to pre-qualify bidding companies. Thirty- three bidders applied to participate, and all were qualified. Proposals were examined closely over a period of three months by CATSA’s evaluation team, as well as the industry advisory group. The entire process was overseen and scrutinised by a fairness monitor and process reviewer.
Eight months after launching the RFP
process, CATSA announced the four winning bidders: G4S Secure Solutions (Canada) Ltd. in the Pacific region; Aeroguard Company Ltd. in the Prairies region; Garda Security Screening Inc. in the Central region; and Securitas Transport Aviation Security Ltd. in the East region.
Transition Planning
The new five-year ASSAs would come into effect 1 November 2011.
December 2012 Aviationsecurityinternational
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