Lastly, clients may also apply in person at any Disaster Recovery Center and receive personal, one-on-one help from an SBA representative. For information or to find a location, please contact SBA’s Customer Service Center. Call 1-800-659-2955 (TTY: 1- 800-877-8339) or e-mail
disastercustomerservice@sba.gov.
More Information on Electronic Loan Applications As a disaster victim, clients can apply for disaster loan assistance through the
Electronic Loan Application (ELA). The ELA simplifies the application process and speeds delivery of assistance to you. The ELA allows anyone whose home or business was damaged by a declared disaster to apply for disaster loan assistance. Homeowners and renters can apply for damages to their home, personal property, and vehicles. Businesses can apply for damages to their real estate or business contents and for economic losses.
If a client is applying for assistance for a Presidential disaster declaration,
homeowners and renters must register with the Federal Emergency Management Agency to obtain a FEMA Registration ID Number by calling 1-800-621-3362. The speech or hearing impaired may call (TTY) 1-800-462-7585.
It is recommended that clients have the following information available when completing the online application:
- Contact information for all applicants (current and alternate telephone numbers). -
Identity information for all applicants (social security numbers / FEMA registration number).
- Deed or lease information, if available. -
Insurance information – if applicable, the name address, and policy number of any insurance carrier liable for the loss.
- Financial information (income, creditors’ names, monthly payments, balances).
Disaster Loans Use of Proceeds The SBA has specific guidelines regarding how the proceeds of such loans may
be used. Physical Disaster Loan proceeds may be used for the repair or replacement of the following:
Real property Machinery Equipment Fixtures Inventory Leasehold improvements
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