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where and how long you can stay and how much you are allowed for hotel rooms. If you stay with a relative or friend, the company may reimburse your host for lodging only if you can show proof of actual payment. Extra expenses, such as higher utility bills by the host, would definitely be considered. You can also submit a claim for the cost of storing your personal property until your home is ready for occupancy.


14.


If a tree falls in my yard but does not damage my home or property, will insurance pay for clean up and removal?


Generally, the fallen tree must cause damage to your home or property before the insurance company is obligated to pay for clean up and removal. However, the insurance company will pay for removal of a tree that is on your house, deck furniture, or fence and some policies will pay for removal of trees that fall and block your driveway.


15.


If a neighbor’s tree falls on my property and hits my home, should my neighbor’s insurance pay?


Generally, no. Unless negligence can be proven the neighbor’s policy covers his/her house and your policy covers your house.


16. Is food spoilage covered?


Read the policy. While some policies cover food spoilage due to a natural disaster, others do not.


17. I have insurance and filed a claim with my insurance agent, but I don’t have a place to live. Is there any help for me?


FEMA cannot duplicate assistance from your insurance company. If you still have serious unmet needs after receiving your insurance settlement, FEMA may be able to provide assistance. If you are unable to locate a place to rent you, can visit a local Disaster Recovery Center (DRC) or call FEMA’s Helpline at 1-800-621- FEMA (3362) to get the list of rental resources in your area.


18. I have received a settlement from my insurance company and it is not enough to cover my losses. What should I do now?


FEMA recommends the following: Read over your settlement documents carefully and be sure you understand your policy. If you believe a mistake has been made, contact your insurance agent. If you are still not satisfied, your agent can tell you how to contest the settlement. Next, call FEMA at 1-800-621-FEMA. FEMA and other agencies may be able to help cover those losses that are uninsured and otherwise eligible.


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