Only one application per household is accepted, so all household members should
(ideally) agree on who shall be the application on everyone’s behalf. If a second person from the same household applies for and receives assistance, she may have her benefits recouped and may be subject to civil and/or criminal penalty. Note, however, that two households may reside at the same address, or for other reasons, FEMA may consider two applications from the same address. For two households to be recognized, the applicants generally must be unrelated and must show that they have been geographically separated since the disaster. Special circumstances, like domestic violence or divorce, may also form the basis for FEMA to consider applications from two people who resided at the same address prior to the disaster. It is extremely likely that the second applicant from the same pre-disaster address as another applicant will find her application denied, and special circumstances or separate household information will have to be provided in a subsequent appeal.
The applicant will be given a FEMA application number and the disaster
declaration number, and if she applied by telephone, the badge number of the customer service representative. The applicant should print a copy of her application, or, if she filed by telephone, request a copy of the application. It is a good idea for the applicant to keep a log of all calls made to FEMA, including the badge number of the customer service representative and a brief description of the purpose and outcome of the call.
If the applicant’s information changes at any time, she should contact the FEMA
Helpline at 800-621-FEMA (3362) immediately. After completing the FEMA application by telephone or online, the applicant
should send FEMA information the agency will eventually request and send the agency a release of authorization for you, if applicable. For a sample Authorization to Release Information form for FEMA, see Appendix. Documentation that should be sent to FEMA includes the following:
Documentation indicating that the applicant does not have insurance coverage for the damages incurred OR documentation indicating that his/her insurance will not cover the claim OR documentation of the final loss paid.
Receipts for medical expenses, dental expenses, storage costs, etc. If the applicant had to secure alternative housing, a copy of the lease (a written lease is required) and documentation of rent paid.
All documentation and correspondence sent to FEMA should include the applicant’s full name, FEMA registration number, the disaster number, date and place of birth, damaged dwelling address, and current address on every page. Documentation can be sent
by fax:
(800) 827-8112 Attn: FEMA
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