final payment of your claim. Before you settle with the insurance company, be aware of the full extent of your damage and the full value of your claim. It may be important for you to get estimates or to actually have the work completed before you agree to a specific cost figure.
9. What if the insurance company denies my claim or offers me less than I think I am entitled to receive?
You should demand that the insurance company give you its reasons in writing for denying coverage or limiting your claim, and consult a lawyer. You should also ask for any reports prepared by the insurance company when examining the insured’s property or evaluating the insured’s claim. Most insurance policies require that you bring suit against the insurance company for failure to pay a claim within one year from the date of the occurrence of the damage. If you do not file suit in time, you may be prevented from receiving any reimbursement.
10. Is the damage to my home covered under my insurance policy?
Hazard insurance (homeowners’ policies or other fire and extended coverage properties) from the private sector generally covers the damage to the home caused by the disaster, except for damage caused by flooding, which is generally specifically excluded. Victims should be asked whether they have separate flood insurance. Review all applicable insurance policies.
11. What if my insurance does not cover all of the damages to my home or personal property?
You may be eligible for benefits under the FEMA program if you are unable to pay for repair or replacement of essential parts of your home or essential personal property. See the FEMA section of this manual. You may also keep all of your repair and replacement receipts and file your losses with the IRS on your income tax returns next year. For information, you may call 1-(866)-562-5227.
12. I know I have flood insurance. What do I do?
Call your insurance company. Note that flood insurance does not take effect until 30 days after the insured has purchased the policy.
13. Where can I live while my house is being repaired?
If your policy provides coverage for your loss, you will be insured for Additional Living Expense coverage which pays for the costs you incur in excess of your normal living expenses. For example, if you normally spend $1500 for mortgage/rent, utilities, food, etc. and you now spend $2000 due to the disaster, the insurance company will reimburse you $500. Be sure to save all receipts. You should also ask the company representative if there are any restrictions on
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