PASSION for food
We hope you enjoy this new addition to Family Matters. Through our new Passion for Food column, you will learn ways you can help foster our food culture at Sheetz. We ask you to turn to this page for food-related news along with tips and cool tricks you can utilize at your store to build our food business. The new product rollouts previously highlighted in our What’s Cookin’? section of the newsletter will now be
communicated through EZ Planner at store level, and the corporate intranet for non-store employees. Food is our future at Sheetz! Let’s talk more about it! If you have a question, comment or suggestion related
to food at Sheetz that you would like to share, please contact us at
familymatters@sheetz.com. We’d love to hear from you and possibly feature your store or department in a future newsletter edition.
Sell more subs, salads and sandwiches using strategies from our top performing stores in M•T•O® food sales.
1. Increase your speed while maintaining accuracy Managers at stores that are tops in M•T•O sales con- sistently mentioned both speed and accuracy as key to winning food customers. “Prep everything you can possibly prep to make
things go faster,” said Leroy Whipple of Store #354, Altoona, PA. “We portion everything out. Even our cheese is portioned.” “Using your labor correctly can be key to moving
faster,” suggested Sara Sens from Store #353, Pitts- burgh, PA. “We set up our fry station and our cold
side and hot side and to make it fun, sometimes we have competitions over lunch to see who can get orders done first and right!” Getting it right is top of mind at Store #229, Irwin,
PA, too. Manager Melissa Stasko said, “You’re making their meal. Even if they have to wait an extra second or even a minute, be sure that you’ve made your customers’ food the way they want it.”
2. Show the love Melissa credits the family atmosphere at her store, which extends to their regular customers, for driving food sales. “Lots of my employees have been here 14 years,”
Melissa said. “Customers come in just to see them every day and laugh and joke around. Some of them, we know what they want as soon as they walk through the door and have it made for them. We make our customers part of our family.”
Customer service makes the difference at Store
#379, Moon Township, PA, too, according to Manager Julie Imbrogno. “We always put customers first above all other
tasks,” Julie said. “The way we expedite makes a big difference. And we’re sure to hand our customers their food in a bag with their napkins.”
3. If you make a mistake, correct it “We have a great location which greatly helps with our numbers,” said Paresh Patel, manager of Store #374, Harrisburg, PA. “But there are things we do on our end to make every customer happy, to be sure they’ll come back again. The primary thing is, if we get a customer complaint, we do a very detailed follow-up to correct the problem and make sure it doesn’t happen again.”
8 Family Matters JANUARY
Pump up volume!
the
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