HORIZONS 25
HOP FOR RETAIL I.T. SERVICES
MORRISONS UPDATES STORE SUPPORT
Morrisons is one of the UK’s largest grocery chains with more than 450 stores across the UK welcoming over 10 million shoppers each week. Following a decision to upgrade store systems infrastructure, Morrisons selected BT Expedite in partnership with Retail Response for implementation and support of a new wireless network solution.
The introduction of the new handheld stock management system enables stores to minimise paper-based administrative functions and spend more time serving customers. Stephen McGowan, senior contract analyst at Morrisons, stated: “The team at Retail Response have now been a trusted partner of ours for over fi ve years, providing a consistently reliable support service to our stores throughout the UK.” In early 2011 Retail Response was engaged by BT Expedite to provide wireless local
area network (WLAN) deployment services to 16 new Morrison’s stores across the UK. Planning, confi guration, installation and testing of Wi-Fi networks were all carried out on time and within budget.
Retail Response said that subsequent radio frequency (RF) surveys and provision of detailed coverage analysis in the form of individual location maps ensures optimum network performance.
EUROPEAN SERVICE In partnership with a group of independent service providers, each operating in their respective territories, Retail Response can deliver excellent value retail systems implementation and support in the following countries:
• Austria • Belgium • Bulgaria • Czech Republic • France • Germany • Greece • Hungary
To fi nd out more, visit:
retail-response.co.uk Or call: 01937 585 511
RETAIL RESPONSE SERVICES INCLUDE:
• Retail systems implementation services A methodical and rigorous approach to systems projects in a retail environment ensures reliability and minimises total cost of ownership in the long term. • Helpdesk
The Retail Response helpdesk is the fi rst point of contact for any support query whether software, hardware or network related.
• Retail hardware support Extensive experience of supporting PoS equipment including scanners, cash drawers, displays, PEDs and printers, as well as network devices and back-offi ce equipment enables the provision of a complete end-to-end support service for all in store IT equipment.
• Wi-Fi services
Retail Response uses the latest industry tools to offer customers comprehensive Wi-Fi network planning and installation services. In addition, it can offer on site support to rectify problems with existing WLANs.
• Consultancy Consultancy provided by Retail Response includes retail systems specialist advice and guidance to ensure that management information systems (MIS), EPoS, software, hardware and all associated implementation and support service requirements are met.
• Retail software support Software support provided by Retail Response is as easy as one call to a single retail helpdesk number. That is all it takes to begin the resolution of any problem.
• Project management Planning and control are critical to the success of any project, which involves changes to retail systems. A well-structured installation process reduces the probability of unnecessary service intervention and increases equipment lifespan.
•Warehousing and staging Retail business critical IT systems require support services to match. Centrally located secure warehouse and systems confi guration workshop facilities enable Retail Response to provide a timely solution in the event of a major systems failure.
• Ireland • Italy • Luxemburg • Netherlands • Poland • Portugal • Spain • Switzerland
JANUARY/FEBRUARY 2012 RETAIL TECHNOLOGY
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