24 HORIZONS
A ONE STOP SH
Retail Response sets out its stall to Retail Technology readers, highlighting excellent service and value benefi ts with one single point of contact to meet all of a retailer’s business IT support needs
L
eeds-based Retail Response specialises in the provision of excellent value IT service solutions to the retail sector. Its end-to-end systems implementation and support service is designed to offer retailers the business benefi ts of a single point of accountability.
The Retail Response team has vast
experience of implementing in store IT systems for national and international retail groups and, therefore, can be relied on to deliver a high standard of implementation service, both on time and within budget. Post-system installation, the Retail Response helpdesk team can also offer a single point of contact and accountability to meet all of a retailer’s IT support service needs. They have the expertise to diagnose whether problems are operational, hardware, network or software related and can affect a timely resolution, either remotely or onsite utilising their own vastly experienced service team.
Retail Response said existing customers
trust the company for consistent delivery of excellent value service throughout the entire duration of their support contracts.
According to Stephen McGowan,
Morrison’s senior contract analyst: “The team at Retail Response have now been a trusted partner of ours for over fi ve years, providing a consistently reliable support service to our stores throughout the UK.”
White Stuff is a rapidly expanding UK fashion retailer with 80 stores throughout the UK. With its rapidly growing estate and, following a complete store systems refresh, White Stuff required a trustworthy, dependable and capable electronic point-of-sale (EPoS) support provider to resolve IT hardware problems in a timely and professional manner. White Stuff selected Retail Response, where its extensive experience in supporting similar
retailers enabled it to transition to the new support service with no disruption to the retailer’s business. As further testament to White Stuff’s confi dence in the service provider’s capabilities, this retail systems equipment support was extended to PIN entry devices (PEDs) and back offi ce PCs. Mike Padfi eld, White Stuff head of IT, commented: “We chose Retail Response to help support
our new retail system based on their excellent reputation in the market. Having become a customer of Retail Response, we can confi rm from experience that this reputation is valid. The team at Retail Response have collaborated with us to deliver an extremely reliable and cost effective support service. We will continue to work together to maintain excellent standards of support to our stores.”
RETAIL TECHNOLOGY JANUARY/FEBRUARY 2012
Harnessing business benefi ts The specialist provider said it differentiated itself through its collaborative approach, where it is completely focused on retail IT systems service provision and has a proven track record for consistently delivering on the commitments made to support customers in achieving their business objectives. Proof of this is attainment of very high levels of customer satisfaction and substantial volumes of repeat business as a consequence.
Retail Response service operations are
structured to meet the needs of multiple store retail businesses, with service available seven days per week, including bank holidays and out of normal business hours. A unique service methodology enables a highly skilled engineer to attend a store fully equipped with all the necessary diagnostic equipment and appropriate parts stock to quickly restore retail systems to full working order, minimising down time and loss of revenue. Having long since established itself as a
credible and reputable company, it added that its aim is to continue delivering excellent value, service level agreement (SLA) compliant services to its customers for many years to come.
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