NEWS
The new Barbados offi ce will enable City & Guilds to develop its work with state agencies
TRUST IN LEADERS UP
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Employees’ trust in their CEOs is higher than at any point in the past three years,
the Institute of Leadership and Management’s Index of Leadership Trust 2011 report has found. The index is based on six elements of
trust: ability, understanding, fairness, openness, integrity and consistency, and managers are scored out of a maximum of 100. The average response from the survey of 2,516 employees showed that line managers score 70, while CEOs score 66, up six points from the 2009 survey. There is still some cause for concern
however, as only 36% of those asked consider their leaders to have high ethical standards.
PRACTICAL PLANET
> CITY & GUILDS WORLDWIDE
Statistics released by City & Guilds in October 2011 show that vocational
up-skilling is happening worldwide, with a 14% increase in learners across 55 countries offering City & Guilds qualifi cations over the past year. The demand for vocational learning
Chris Berridge,
gold medal winner in stonemasonry at WorldSkills 2011
UK STRIKES GOLD
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The UK triumphed at WorldSkills London 2011, which took place at ExCeL
London, winning fi ve gold, two silver and six bronze medals in skills ranging from cooking, bricklaying and plumbing through to welding and car painting. With the medals placing it fi fth in the world, the results were the highest ever achieved by the UK in the skills competition. City & Guilds qualifi ed Chris Berridge (above) won gold in stonemasonry, having completed his apprenticeship in 2010. ‘You really need to put your all into it and you’ll get a lot back out,’ said Chris.
has led to City & Guilds opening several new regional offi ces around the globe. Mike Dawe, Director of International at City & Guilds, believes the statistics show signs of growing international economies. ‘Vocational education and training is vital to future global fi nancial growth, so it’s really promising to see so many emerging economies developing their workforce,’ said Dawe. City & Guilds has recently opened
new regional offi ces in Barbados and Botswana, leading to new opportunities for learners and businesses. Her Royal Highness The Princess Royal was on hand in her
new role as City & Guilds President to offi cially open the Botswana offi ce on 5 July 2011. Juan Visser, Regional Manager at City & Guilds in Africa, said, ‘We currently have over 45 approved City & Guilds training institutions in Botswana, offering everything from engineering to hairdressing and tourism.’ At the opening of the new
Barbados offi ce, Guy Hewitt, Regional Manager at City & Guilds in the Caribbean, said, ‘Having offered internationally recognised qualifi cations for over 50 years locally, we are committed to facilitating career development, increasing competitiveness and supporting economic growth in the Caribbean.’ The new Barbados offi ce will enable City & Guilds to develop its work with state agencies, including the Ministry of Education and Barbados Community College, to help meet the needs of the region.
NEW CUSTOMER SERVICE STATEMENT
In October, City & Guilds released its new Customer Service Statement, designed to explain to customers the organisation’s commitment to customer service. The new statement is featured inside the cover of this issue of Broadsheet, and can be viewed online at:
www.cityandguilds.com/customerservicestatement
+ ... Kengo Watanabe (Japan), Kirsty Hoadley (UK), Keisei Sogabe (Japan), Michaël Esnault (France), Tanongsak Hengsawad (Thailand), Min Gu Lee (Korea), Gabriel Despindula (Brazil), Motoki Ootake (Japan) ...
www.cityandguilds.com/broadsheet BROADSHEET 178 | WINTER | 07
PHOTOGRAPHY: GETTY IMAGES, REX FEATURES, ROBERT HARDING
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