ManageMent HEaltH FacilitiEs
healthcare establishments. As the doctors’ responsibility is to cure patients and save lives, the facilities manager’s role is to mitigate certain risks by improving the medical environment and optimising the experience for the three categories of people flowing through hospital wards: Patients: besides treating pathologies, it is of the highest importance to provide them with comfort and reassurance as well as clean, hygienic surroundings where the risk of HAIs is minimised.
Visitors and accompanying family members:
they are most often as stressed and anxious as the patients and are vectors of tension and disease transmission. They have to be treated with care and educated to ensure awareness upon entering and leaving the premises. Hospital staff: they need to be 100% dedicated to their tasks so it is crucial to keep them focused and ensure their well-being at and beyond the facility’s premises.
it’s NOt ONlY aBOUt MaNaGiNG FacilitiEs This is why the healthcare industry’s perception of a facilities manager is shifting from that of an interchangeable supplier to a strategic partner. To meet increased demand and the need to efficiently manage costs, healthcare administrators in Europe and North America have successfully partnered with industry experts who provide global support solutions. And as every healthcare business has its
own strategic priorities - balancing budgets, being ranked number one, becoming an international player – it is crucial to identify the facilities management partner that fully understands the client’s challenges and needs, and aligns its solutions consequently. The ultimate goal is to work in unison
and add value to the end user’s experience, whether it is a doctor, nurse, visitor or of course, a patient.
‘End-user satisfaction’ has many facets
and providing solutions can be compared to conducting an orchestra. You can bring together the world’s best musicians but harmony and success will always depend on how the conductor unites them to play as one. This role is essential! This is why the future of facilities
management goes beyond traditional expectations to combine creating a warm, caring and hygienic environment for all with the design, management and delivery of solutions that contribute to better hospital performance.
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HiGHliGHtiNG tHE NON- cliNical staFF A further important point is that when we think about the people working in the healthcare industry, we tend to only consider doctors and nurses. However, 30 to 35% of the healthcare workforce is in fact made up of non-clinical administrative and support staff whose roles are also critical to delivering the establishment’s core mission. On average, a patient spends only 25% of
their time undergoing medical treatment. The remaining 75% of their in-house experience consists of non-core activities that fall directly or indirectly under the responsibility of the facilities management team. It is thus very important that this 35% non-clinical workforce is motivated, efficient and effective because their productivity is a key driver of efficiency and patient, employee and medical staff satisfaction. To summarise, facilities management is
evolving to bring a whole new dimension of added value to healthcare establishments, especially when handled by a single provider. By taking over all non-critical and near-core activities, the facilities manager becomes an integrated part of the establishment’s strategy, contributing to an enhanced healthcare experience for all. HB
MORE INFO
Hestia Facilities Management LLC is a joint venture between the UAE group Al Jaber and French- based services company Sodexo, world leader in Quality of Daily Life Solutions. The company was named after the Greek goddess of hospitality, wellbeing, efficiency and performance. Hestia-FM’s goals are as ambitious: ensure that all operated facilities are welcoming and safe in a cost effective manner focusing on end-user satisfaction.
All images © Sodexo
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