When you call an agency first thing in the morning – you need to know ASAP if they can cover your shifts or not. You don’t want to be put on hold. You don’t want to go through to a mobile phone of someone working from home and trying to change nappies whilst dealing with your call. We open at 7am every morning and guarantee you a 15 minute call back. Quite often we can tell you on the phone there and then; our IT systems are instant and work in real time so no waiting for things to boot up or search.


Our invoicing process is there to suit your needs. The vast majority of our Clients now require e-billing. This speeds up all parties systems and processes. We ensure invoices arrive electronically to the right email address every week and at the end of the month your statements will arrive on time too so you can constantly see exactly where your account is at. If you require copies you can either contact our Accounts department or just log into your account and send the request electronically – it’s your choice.


Likewise with our Support Staff who submit their timesheets, more often via email, and then receive their wage slip electronically every Wednesday, direct to their inbox.


www.eyears.co.uk


Being Efficient


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