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Travel Insurance & Service Charge


SERVICE CHARGE


We are confi dent that you will enjoy your Freestyle Cruising experience and that our entire crew will provide you with the high standard of service for which we are known. A discretionary service charge will be automatically added (currently $12 USD per guest per day for guests three years and older – charge may change) to your shipboard account for all staterooms. This charge will be shared among those staff members, including the restaurant staff, stateroom stewards and other behind-the scenes staff who provide services that enhance your overall cruise experience. These service charges can be paid in advance of your cruise.


TRAVEL INSURANCE


Let’s face it – plans change, emergencies happen. And that’s why travel insurance is a must.


We hope you never have to make a claim but, for peace of mind when you’re away, travel insurance is essential.


Under the terms of our booking conditions, everyone cruising with us is required to have purchased a Travel Insurance policy for their trip. It must cover Cancellation and Medical Emergency Expenses as a minimum and must be purchased within 14 days of full payment being taken for your cruise. Preferential Travel Insurance starts at £8.58* for an individual 8 day Europe Single Trip policy and just £17.16* for a family 8 day Europe Single Trip policy. You can choose from two types of Travel Insurance Policy – classic or deluxe – to ensure you have the cover you need.


Preferential policies are available if you are a resident of the United Kingdom, Isle of Man, or Channel Islands. Preferential Direct Limited is incorporated in the United Kingdom, and is authorised and regulated by The Financial Services Authority (FSA). Its policies are covered by The Financial Services Compensation Scheme (FSCS). No liability will be accepted by us if you are cruising without adequate Travel Insurance.


For a personalised quote you can call the Travel Insurance Booking Line on 0871 222 6469, or apply online at www.ncl.co.uk/insurance


If you have any concerns about the service you receive during your cruise, please let our Guest Services Desk staff know straight away, so we can address any issues in a timely manner.


WHAT ABOUT GRATUITIES? (TIPS MADE EASY)


Unlike most other ships in the cruise industry, there is no required or recommended tipping on any of our ships for service that is generally rendered to all guests. While you should not feel obligated to offer a gratuity, all of our staff are encouraged to “go the extra mile,” so they are permitted to accept cash gratuities for exceptional or outstanding service if you care to offer them. Also, certain staff positions provide service on an individual basis to only some guests and do not benefi t from the overall service charge. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities.


A suggested gratuity of currently 15% is automatically added to all drink bills and 18% added for all spa and salon bills, at time of print. You may, if you wish to reward a particular individual, add an additional tip to these bills; however, there is no obligation to do so.


*Prices are correct at June 2011 and apply when purchased online. Family cover means two adults and unlimited children. www.ncl.co.uk • Book today 0845 201 8900 105


FAQS, SERVICE CHARGE, INSURANCE


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