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More Frequently Asked Questions


CAN I SMOKE ON BOARD?


We want you to be comfortable on board, so most public areas throughout all Norwegian Cruise Line ships are smoke free. However if you do smoke cigarettes, pipes or cigars please don’t worry, there are plenty of areas of the ship that you can still smoke.


As of 1 January 2012 guests setting sail on a Norwegian cruise holiday will no longer be permitted to smoke in their staterooms. Guests who are in a balcony stateroom will be permitted to smoke (cigarettes only) on the outside balcony. Any guest that does smoke in their staterooms will be charged a cleaning fee of $250.00 per stateroom.


In an effort to diminish the presence of smoke indoors, cigarette smoking is only permitted in the casino. Smoking is prohibited in all other public interior venues. Guests may utilise the enclosed cigar bars on board selected ships.


In addition, the policy allows guests to smoke cigarettes, cigars and pipes in outdoor public guest spaces and open decks (where designated by the appropriate signage).


WHAT ABOUT GAMBLING?


There are casinos with table games and slot machines on board all our ships (except Pride of America due to regional law). Guests must be 18 or over to gamble. If a guest under the age of 18 wins in the casino and cannot provide proof of age, he or she will not be paid the winnings.


WHAT ABOUT ALCOHOL CONSUMPTION AND WINE CORKAGE?


Guests must be 21 years of age or older to purchase or consume alcohol.


With the exception of Alaskan and Hawaiian itineraries, Norwegian Cruise Line permits young adults to purchase and personally consume wine and beer only while on board and with the consent of an accompanying parent. Authorisation will be given only when the accompanying parent completes the Young Adult Alcoholic Beverage Waiver form. This form can be obtained and completed at the Guest Services Desk on embarkation. However, guests 18 years of age or older are permitted to consume alcoholic beverages when sailing on round-trip European voyages without having to complete the Young Adult Alcoholic Beverage Waiver form.


Please note that with the exception of Wine and Champagne (corkage fee will apply) all guests are prohibited from bringing alcohol on board our ships. If you purchase any alcohol at one of our ports-of-call or in our on-board shops, we will safely store your purchase(s) and on the fi nal night of the cruise it will be available for pick up in a designated area.


Norwegian Cruise Line encourages the responsible use of alcohol and accordingly reserves the right to permanently or temporarily revoke the drinking privileges of any guest who violates Norwegian Cruise Line's Guest Code of Conduct or who is deemed a danger to himself, herself or others by vessel management. Continued abuse of alcohol while sailing and/or violation of Norwegian Cruise Line's alcohol policy may result in immediate disembarkation.


IS THERE A SERVICE CHARGE? Please see opposite page.


WHERE CAN I KEEP MY VALUABLES?


All staterooms and suites have mini-safes. But please note that Norwegian Cruise Line is not and cannot be held responsible for valuables left in staterooms or elsewhere on the vessel.


HOW DO I BOOK SHORE EXCURSIONS? Please visit our website (www.ncl.co.uk/excursions) to browse all the exciting choices available in every port of call. Once you’ve chosen the excursions you want to do, it’s a good idea to pre-request them online and you can do this up to fi ve days before sailing. Alternatively, buy them on board at the ship’s Shore Excursion Desk.


104 HOW DO I GET ASHORE?


In most ports your ship docks right alongside the quay and you simply walk ashore. At a few ports, shown with an anchor symbol on the itinerary, we drop anchor at sea and you go ashore in the ship’s small boats – called tenders – which offer a complimentary shuttle service to and from the port.


WILL I NEED AN ELECTRICAL CONVERTER?


The voltage on board is 110 volts. For European appliances a converter is needed (U.S. norm). Hairdryers are provided in all staterooms & suites, except in Studios on Norwegian Epic where they are available on request.


WHAT IF I NEED TO STAY IN TOUCH WHILE I´M AWAY?


Our Internet Cafés on board offer computers for rent by the hour. Guests are provided with a personal email address printed on their cruise ticket. Telephone and fax services are available at applicable ship-to-shore rates. You can also stay connected on the high seas using your own compatible mobile phone with our Freestyle Cruising Cellular Service. It’s accessible from most mobile phones and international roaming charges are billed to your home account.


WHAT ABOUT NOISE LEVELS – IS IT QUIET AT SEA?


Usually, the ships sail at night and due to the operation of the engines some staterooms – especially those on lower decks – may be slightly noisier than others. The same applies to staterooms close to nightclubs, lifts or staircases.


IS THERE A CHANCE OF ROUGH SAILING?


All Norwegian Cruise Line ships are fully stabilised for the smoothest possible cruising and we plan our itineraries to sail in regions at the times of year when the seas are at their calmest. Norwegian Cruise Line adheres to the highest standard of shipbuilding in the world. All our ships meet the 2001 SOLAS specifi cations. Our ships also pass annual government safety and sanitation inspections.


WHAT HAPPENS ON THE LAST DAY OF MY HOLIDAY?


If you have booked cruise only, you will proceed through customs and immigration and continue with your independent arrangements. Please ensure that you have arranged for an adequate fl ight time considering customs and immigration procedures and the transfer time to the airport. In some ports you can take advantage of our “Easy Walk-Off”. This means you can leave the ship as soon as it is cleared by local authorities, carrying all your luggage off the vessel. If you have a Fly-Cruise booking, we’ll transfer you from the ship to the airport.


For Fly-Cruise packages from the U.S., after your cruise we’ll transfer you from your ship to the airport for your fl ight to the UK. Depending on your fl ight time, we can arrange dayroom accommodation or a shore excursion for you (available at a supplement).


On European Fly-Cruises we’ll transfer you direct from the ship to the airport. But if you have a later fl ight, instead of waiting at the airport, why not take one of our great shore excursions and see more of the local city and attractions.


WHAT IF I STILL HAVE QUESTIONS?


We are happy to help you with any questions you may still have. Simply contact us: United Kingdom: Phone: +44 (0)845 201 8900 | Internet: www.ncl.co.uk


For more information see our Booking Conditions on pages 108-113 and our website. Additionally you will receive our “Welcome Aboard” brochure with detailed information about your Norwegian Cruise Line cruise by mail prior to your departure. This is also available online at www.ncl.co.uk.


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