TOGETHER WE STAND... For buyers and arrangers of business travel and meetings
THE BUSINESS TRAVEL MAGAZINE (Print) ISSN 1754-8543
Publishing Director & Managing Editor: Alan Orbell Publisher: David Clare
WORKING together seamlessly as an industry is an excellent antidote to the challenges that lie ahead as travel policies ease yet travel budgets remain constrained. But can it happen when there is apparently so much distrust between buyers, suppliers
and the intermediaries? Supplier Keith Haynes of
Chapman Freeborn pours cold water on one fundamental arrangement in the industry: remuneration, on page 12. On page 14 buyer Keith Mullineux of GE speaks for all frustrated buyers when he asks how best to secure like-for-like cost comparisons when dealing with airline’s unbundled fares; while our feature on page 26 looks closely at serviced apartment providers who still need to clarify their offering so the product no longer sits outside hotel programmes. Budget hotels appear to have got their message across more successfully,
but are they actually the cheapest option? Find out on page 64. Simple steps have secured significant savings for the DWP's Matthew Griffin, profiled on page 6. He brought maverick travellers to heel by re-writing travel policy, introducing pre-trip approval, instigating a modal shift from air to rail and mandating the use of the
trainline.com. Are there lessons to learn from the public sector? Our Debate on page 22 explores this issue, while buyer-turned-consultant Robert Daykin offers three alternatives to outsourcing travel programmes to a third party on page 8. As business class makes a comeback, discover what carriers have in store
in the air and on the ground on page 72, while a profile of Delta’s big cheese in EMEA, Perry Cantarutti, highlights the shape of things to come on page 24-25. Finally, in our Departures section, your options for getting travellers to North America are covered from page 88, the cities of Lagos and Hannover are profiled on pages 83 and 85, and the best meeting spaces in Bournemouth are explored on pages 86-87.
david.clare@
thebusinesstravelmag.com Editor: Gillian Upton
gillian.upton@thebusinesstravelmag.com Deputy Editor: Andy Hoskins
andy.hoskins@thebusinesstravelmag.com Senior Editor: Steve Hartridge Editorial Assistants: Julie Baxter & Laura Gelder Creative Director: Matt Bonner Senior Designers: Dan Franklin & Emma Norton Designer: Anna Boultbee Production Manager: Clare Hunter Production Controllers: Steve Hunter & Rachel Smith Subscriptions Manager: Cheryl Staniforth Managing Director: Martin Steady
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CONTRIBUTORS
Mike Swindell TECHNOLOGY EDITOR Mike is a veteran of the travel industry, specialising in business travel, trade technology and aviation. He has been features editor of Travel Trade Gazette and deputy editor of Airline World.
Linda Fox JOURNALIST Linda has worked as a freelance travel writer for over three years and prior to that spent seven years covering the hotels and technology sectors on Travel Trade Gazette.
Colin Ellson JOURNALIST Colin is a highly experienced travel journalist, specialising in the aviation sector and the Middle East. Before venturing into the travel sector, Colin was an award-winning journalist on the TV Times.
Andy Hoskins DEPUTY EDITOR Andy has been deputy editor of The Business Travel Magazine since its launch in 2006. He was named Travel Trade Journalist of the Year at the 2009 Travel Press Awards and also writes across the BMI Publishing Ltd portfolio of magazines.
Dinah Hatch JOURNALIST Dinah began specialising in travel writing ten years ago. Today she contributes to a variety of publications including The Observer, The Times and Travel Weekly.
Gillian Upton EDITOR
SUBSCRIBE FOR FREE! 4 I THE BUSINESS TRAVEL MAGAZINE
Roger Gardner JOURNALIST Roger is an aviation environmental expert with nearly 30 years experience of policy development, regulation and research management, currently providing consulting advice to various stakeholders.
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TRAVEL TRADE
PUBLICATION OF THE YEAR 2009 & 2010 THE TRAVEL
PRESS AWARDS
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