INSIDE THIS ISSUE
“How can you justify spending £300 on First Class rail travel when you can do the same journey for less than £100?“
6 MATTHEW GRIFFIN
HEAD OF BUSINESS SERVICES, DWP
May/June 2011
10
72 FEATURES
“In some ways the apartments sector is emulating the hotel industry“
26 JO REDMAN
SALES DIRECTOR, SACO
26 Serviced Apartments The fast-evolving sector moves into the mainstream
61 Mobile Technology What's in the market for buyers and business travellers
64 Budget Hotels The cheap sleep revolution gains momentum
72 Business Class Cabins A look at new product both in the air and on the ground
REGULARS
6 The Knowledge Corporate case study
“It's been an amazing change of company complexion”
24 PERRY CANTARUTTI
SENIOR VP EMEA, DELTA AIRLINES
8 The Knowledge Buyer perspective
10 The Knowledge Step-by-step guide
12 The Knowledge Supplier perspective
14 Question Time Air fares queries answered
17 Show Preview The Business Travel Conference
22 The Debate Can the public sector learn from the private sector?
24 The Conversation With Delta's Perry Cantarutti
38 Show Preview Business Travel Market
40 Conference Review ITM Conference 2011
95 Reality Check Product reviews by those in the know
THE REVIEW
47 Sixteen pages of top news stories, plus updates from ITM, ACTE and HBAA
DEPARTURES
83 On Business in... Lagos 85 On Business in... Hannover 86 Meeting in... Bournemouth 88 Flying to... North America
COMPETITIONS
71 Win... a day out at Henley Royal Regatta with Avis
93 Win... a stay at Foxhills 22 64
“Unlike the public sector, the private sector seems to understand that improved service and value for money doesn’t come from demand aggregation but is driven by flexible service solutions that meet specific and individual company
requirements”
So says Chris Thelen, CEO, Chambers Travel Management
22
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