Alongside the power tool repair workshops is an up-to-date engineering workshop featuring CNC machines where a wide range of cutting tools can be refurbished or reground. Whether it’s a simple helical drill or a HSS steel cutter, Jackdaw Tools can turn the job round in days. If it can be done, and it’s an emergency, sometimes only hours are needed. Another example of how Jackdaw Tools puts customers and their requirements first.
With such a high level of technical knowledge available, Jackdaw will also design or modify new tooling like specialised drills and form tools – they are, after all, cutting tool specialists.
The sister company Dinstock, is a specialised manufacturer and distributor of structural fasteners used mostly in civil engineering and construction. Inevitably, many other trades where specialised fixings are needed are customers too. With in-house capability to manufacture a vast range of special fixings of up to 100mm in diameter, Jackdaw Dinstock has a key role in the UK fixings market and offers an unrivalled range of fasteners. Working from customer drawings, Jackdaw Dinstock regularly makes competitively priced specialised fixings that are delivered on-time. The result is that Jackdaw Dinstock remains a first port of call for a wide range of engineering clients – they know that they will get what they want at the price they need. What Director, Stephen Pearson, calls “providing solutions”. Jackdaw Dinstock uses its four decades of experience in engineering to provide a one-stop shop for clients all over the Midlands and UK. The main warehouse and showrooms are located in Willenhall, West Midlands
and Telford in Shropshire. These are on the edge of the M6 and M54 motorways respectively, so have very quick access to transit routes in the UK. With a stock inventory of around £1.5 million, customers know that waiting
times for their orders will be absolutely minimal, even on relatively specialised items.
With its years of experience and know how, Jackdaw Dinstock can source almost any kind of engineering item, and will readily track down all manner of products, thus saving clients hours on the phone. A fully computerised warehousing and stock control system ensures that items can be located and despatched quickly and it is also used to as a way of ensuring traceability on items that Dinstock itself manufactures. With the introduction of the new computer system recently, Stephen Pearson spoke passionately about some of the difficulties experienced, but also how ultimately, the knowledge and experience of the management and company teams made the new system a success. He described the commissioning day of the new system as being delivered a “flat pack piece of furniture” - it needed to be put together. Immediately the team set about developing the sorts of software and systems that would ensure the accuracy of levels of stock control required in a Quality Assured company. As a fixings manufacturer, Jackdaw Dinstock needs to monitor the day to day location and progress of batches and specialised items, so the computer system also had to be changed and developed to suit this purpose. It took a huge amount of effort from all the staff to make sure that levels of customer service were maintained at the usual level, but the effort ultimately proved that survival in the engineering business is about maintaining standards of excellent customer service, tough-minded decision-making and shrewd development of advantages over other competitors. For those reasons, Jackdaw Dinstock seems sure to be around, in whatever form, in another 50 years.
Reply No. 220
telephone 01444 440188
ToolBUSINESS+HIRE 15
Reply No. 216
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