PLUMBING |DiTOMA | CONTINUED FROM PAGE 18
the value your company delivers. Having a properly formatted price guide will help your
technicians choose the right price for the pertinent task. But, having the right price is not enough. You should also have a properly designed invoice/work order/contract form which becomes the document that proves that there was a meeting of the minds between your company and the consumer. Your invoice/work order/contract should include: 1) Your company information (name, address, phone,
license numbers etc.); 2) The consumer’s information (name, address, phone,
job location if a different address etc); 3) The prices, terms & conditions of the contract; 4) The signature of the consumer approving and
authorizing the up-front Contract Prices, Terms & Conditions of the contract before commencement of the task; 5) The signature of the consumer showing their
satisfaction with your company’s fulfillment of the contract; 6) A summation of the charges; and 7) The status of payment. By fulfilling your obligations under the contract,
20
utilizing a Contract Pricing method, delivering excellence in performance and standing behind your workmanship, consumers will have no legitimate reason to complain
about their experience with your company. As a matter of fact, they would have probably enjoyed your professional, thorough and honest approach to business. If a consumer should find another contractor who would have done the job for less after you performed the service, you will have written documentation proving that there was a meeting of the minds between your company and the consumer before the consumer authorized you to do job. And, you’ll have evidence that you did it to their satisfaction. If you need my assistance with forms, price guides,
business game plans or want to speak with me regarding this matter or any other contracting business issues, give me a call at 845-639-5050. I look forward to helping you. I’m as close as your phone. I wish you good health and a prosperous new year.;
Richard P. DiToma is a contracting business consultant and active PHC contractor with more than 40 years of experience in the PHC industry.
To receive more
information about his: Contracting
business coaching Consultations Business books
CONTACT RICHARD by phone at
845-639-5050 or via email to:
richardditoma@verizon.net Fax: 845-639-6791
Seminars with solutions R&G Profit-Ability, Inc. Customized price guides
P.O. Box 282 Customized business forms West Nyack, NY 10994
53
The original plumbing solution since 1958 Install a bathroom anywhere you need!
¾” discharge pipe Garages EXPERIENCE YEARS SANIPLUS
3 inlets (toilet, shower/bath and sink)
Basements
Extension pipe available to hide the product and piping behind the wall
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Under the stairs
Pumping distance of up to 15’ vertically or 150’ horizontally
Above-the-fl oor installation Pool houses
1-800-571-8191
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phc january 2011
www.phcnews.com
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