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[ Spotlight: Training and skills ]


how to manage staff or manage your job better – or just to be more productive for your company and get down into the nitty-gritty of certain issues, I think you’ll get a lot out of it.’ Gary Haines – N Smith Electrical, East Sussex – Supervisor stage candidate


‘Since the course, I am fi nding the knowledge practical and useful – both onsite with our employees and in design team meetings with clients. I feel it has given me additional confi dence and enabled me to


communicate better, therefore achieving a more productive outcome for our clients and the company in general. It made practical and benefi cial sense to achieve the CMI award – I feel it will enable me to assist both R T Harris & Son as a company and assist me with any possible career opportunities within the company that may arise in the future.’ Stephen Hart – project engineer and qualifying supervisor, R T Harris & Son, Oxford


‘We at Abel are extremely grateful as members of the Fire and Security Association (FSA) for the opportunity to invest in our people, utilising the ECA Management Development Programme. One of our candidates,


Gareth Brown, has gained invaluable skills which have instantly made a positive impact to our business. Importantly, the ECA training development programme has helped establish personal confi dence in his ability to supervise and skills that are already being put to great use in one of branches. Due to the success of our fi rst FSA candidates, interest has been noted from employees from all of our 14 nationwide branches and our Communication and Monitoring Centre.’ Carl Meason – Operations manager, Abel Alarm Communications and Monitoring Centre – Employer


Future-proofi ng We believe that fi rms of all sizes across the building services sector could greatly benefi t from this programme. It’s a case of identifying the right people and building on their potential by developing within them a valuable set of business skills, so they can better understand and contribute to the business. Put simply, the better the grasp of management and


business matters within a fi rm, the more likely it is that fi rm will be in a position to respond effectively to rapidly changing market conditions and sustain itself in the future. To anyone with any doubts, I would say: watch the


video (at www.eca.co.uk/jaluch) and download the course information to help you decide. For more details, see:


www.eca.co.uk/professionalandmanagementwww.jaluch.co.uk/eca


1


Source: Incentives and Barriers to Training in the Electrotechnical Industry – ECA report by the Institute for Employment Studies, 2007.


About the author


Iain Macdonald Iain Macdonald is the head of ECA Education and Training and has been representing the ECA’s skills and training agenda since 2004.


Highest standards: the ECA Management Development Programme has been accredited by the Chartered Management Institute


Programme details The programme consists of two stages:


Stage 1 – Supervision: four one-day courses that aim to provide the skills fundamental to effective supervision:


■ Effective Supervision; ■ Effective Team Leadership; ■ Effective Planning and Delegation; and ■ Effective Working Relationships.


Stage 2 – Management: eight one-day courses, designed to develop management competencies, building on the knowledge gained in Stage 1:


■ The Individual: Leadership; ■ Your Team: Developing Team Commitment and Motivation;


■ The Individual: Managing with Confi dence; ■ Your Team: Managing Performance and Staff Development;


■ Legal: Employment Law; ■ Legal: Managing Discipline; Grievances and Absence; ■ Business Development and Customer Relations Management; and


■ Practical Assessment and Feedback.


Combined, the programme has a total of 12 units and can be undertaken in its entirety (both stages) or per single stage. If the full programme is undertaken, it will usually last between six and 12 months, allowing plenty of time for candidates to develop their newly acquired skills in the workplace. There are no mandatory formal exams, but end-of-course assessments are used to confi rm understanding.


Autumn 2010 ECA Today 67


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