Dollars and sense F
Fraud protection, reliability and the prospect of a cashless future are among the biggest factors for gaming operators investing in cash handling systems, Barnaby Page discovers
or most casinos, handling cash is a necessary headache – and the more money flowing in and out, the worse the headache gets. Opportunities for customer and employee fraud abound, and even when
there’s no dishonesty involved, there’s a crushing workload and an ever-present risk of making mistakes in counting and sorting cash.
Pain relievers for this headache come in the form
of a range of products that automate much of the cash handling process: sorting and totalling the coins and notes received, spotting forgeries, and issuing cash back into circulation when it’s needed.
But if the cure is to be effective, it’s essential to
specify the right cash handling systems – right for your business tomorrow as well as today.
To guide you through the key considerations,
Casino International assembled a virtual round table of representatives from some of the leading vendors in the field, and polled them on the big questions that every user needs to ask.
We spoke to Miren Jiménez Calvo, Brand &
Communication Manager at Azkoyen; Phaedra Marsh of CashCode, a division of Crane Payment Solutions; Adam G. Steinberg, founder and Chairman of Embed Systems; Polly Wiseman, spokesperson for Eurocoin; Violeta Perez of Sacoa; and John Carroll, spokesperson for Suzo Happ.
Casino International: What is the biggest
challenge today for businesses that take in large quantities of low-denomination cash?
Miren Jiménez Calvo: Fraud is one of the most
important problems for operators within the gaming sector. So payment systems that ensure the highest level of anti-fraud security are a key factor. Reliability is also highly valued [where slots accept
cash], as it directly affects both the end user’s satisfaction and the costs of maintaining the machines for the operator.
Phaedra Marsh: A big challenge for businesses today
is having the trust of the employees collecting the cash. However, more secure cash handling and bill
36 JULY/AUGUST 2010 Adam G. Steinberg: The biggest challenge today is to
remain competitive in what are tough economic times and increased competition for the leisure dollar. One of the great problems with having to handle
low-denomination cash is that there is a lot of expense associated with it. Servicing of coin and note acceptors, making collections on a regular basis, maintaining large cash floats, recording and auditing procedures are all time-consuming and expensive activities. In addition there are risks of machine break-ins
and cash theft. A cashless payment system will eliminate many of these costs. The other big challenge is on the marketing side,
and with cash payment via a note or coin acceptor there is very limited opportunity for price flexibility and package deals. A cashless payment system can offer this flexibility and allow marketing to the customer in a whole new way that will encourage them to pay and play more.
Fake and foreign currencies remain a considerable threat…
Polly Wiseman: Security is an issue – the temptation
of individuals, and organised gangs, to attack gaming and amusement equipment that houses quantities of cash is ever-present. The manipulation of coin and note validation
equipment by fake or foreign currencies, while on the decrease due to modern validation technology, remains a considerable threat, best combated by ensuring coin and note validator software is up to date.
validator accessories such as a lockable cash box for your validator help. For example, locks can be configured such that one
employee has a key to remove the cash box from the validator while the owner keeps the key to physically open the cash boxes in a secure office. Another option to keep your small denominations
safe is to install a note recycler and have the smaller notes as the recycled denomination.
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