7. Insurance
All guests are required to have valid travel insurance in place for their holiday. You can either take out the exclusive travel insurance available to Cunard (see page 107 for details) or make your own arrangements. Whichever insurance you take out you will need to provide us with the following details: the name of your insurance provider and the policy number, the name of the Emergency Assistance Company nominated in the policy and its emergency telephone number.
You can provide this to us at the time of booking if known, or later by any of the following methods – by a telephone call to our Reservations Centre, online with our handy Voyage Personaliser or on the Guest Registration Form that we will send you approximately 90 days before departure.
8. Mobility
If you are planning to bring a wheelchair or any other specialist equipment on board with you, or if you have any personal requirements, it is essential that you let us know at the time of booking. Please see page 104 for more information.
9. Holiday package add-ons, hotel options and flight upgrades For details of holiday add-on packages please refer to:
Queen Elizabeth Queen Mary 2 Queen Victoria
For details of hotel options please refer to: Queen Victoria Exotic Voyages World Voyages
pages 30-41 pages 46-55 pages 60-65
pages 66-67 pages 74-79
For flight upgrade fares and information, see page 95, and for Southampton pre- and post-voyage hotels, see page 79. Please make sure you know your arrival date at the hotel, the number of nights you want to stay, and your chosen class of service.
About your deposit Once you’re happy with your accommodation and fare, we’ll give you a booking reference number. We then ask you to pay a deposit of 10% per person. For bookings made within 56 days of departure or 90 days of departure for World Voyages 2012 we will ask you to pay the full fare amount.
After you book Cunard Line must receive the balance of your fare no later than 90 days before departure for 2012World Voyages and 56 days before departure for other voyages. If it is not received by Cunard Line by the due date we reserve the right to end the contract between us and re-sell the accommodation held for you, which will also result in the forfeiture of your deposit. Your final balance can be taken from the credit or debit card used to pay your deposit. If you would prefer to pay by cheque please send it to: Accounts Receivables, Cunard Line, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST.
Here’s what happens after you’ve made your reservation:
• We’ll send you a confirmation detailing the amount received, the balance outstanding and the due date for payment in full.
• About 50 days before you sail, we’ll send your pre-voyage documents telling you all you need to know about your holiday.
• All guests are required to supply Cunard with mandatory information required by immigration authorities and final documents cannot be released until this information has been received. Please complete these details, at your earliest convenience, online by visiting
www.cunard.com, selecting and entering ‘Voyage Personaliser’, your booking reference and your full name. If you are unable to access the internet please either contact your travel agent or Cunard for assistance.
• Around 35 days prior to your departure date tickets for your voyage will be available. Further details will be enclosed in the pre-voyage documents.
To book and for current fares, visit
www.cunard.com, call 0845 071 0300 or contact your travel agent 109
ABTA
Cunard Line is a member of ABTA with membership number V8764. As such we are fully bonded according to ABTA’s rules and abide by ABTA’s Code of Conduct. In order to ensure that the monies you pay for your holidays are protected, we will issue a confirmation invoice showing the details of the services that you have booked including the price and the amount of money paid by you. You should check these details carefully and contact your travel agent or us immediately if there are any discrepancies. Please go to
www.abta.com for a copy of the Guide to ABTA’s Scheme of Financial Protection.
Your Financial Protection The fly-voyages in this brochure are ATOL protected by the Civil Aviation Authority. Our ATOL number is ATOL6294. ATOL protection does not apply to all voyages shown in this brochure. All non-fly voyages sold in the UK are protected by ABTA. Please see our Booking Conditions for more information, and if in doubt ask us to confirm what protection may apply to your booking.
Data Protection Cunard Line is a trading name of Carnival plc. Personal information you provide to us in connection with your booking will be processed by Carnival plc in accordance with our Data Protection Policy set out in the Booking Conditions and for marketing purposes as set out below.
Carnival plc and other Carnival group companies (including those in the US) may wish to contact you with information and offers from Cunard Line and other Carnival group cruise brands or for market research purposes.
If you prefer not to be contacted please contact us at: Customer Data Department, Cunard Line, Carnival House, 100 Harbour Parade, Southampton, SO15 1ST
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48 |
Page 49 |
Page 50 |
Page 51 |
Page 52 |
Page 53 |
Page 54 |
Page 55 |
Page 56 |
Page 57 |
Page 58 |
Page 59 |
Page 60 |
Page 61 |
Page 62 |
Page 63 |
Page 64 |
Page 65 |
Page 66 |
Page 67 |
Page 68 |
Page 69 |
Page 70 |
Page 71 |
Page 72 |
Page 73 |
Page 74 |
Page 75 |
Page 76 |
Page 77 |
Page 78 |
Page 79 |
Page 80 |
Page 81 |
Page 82 |
Page 83 |
Page 84 |
Page 85 |
Page 86 |
Page 87 |
Page 88 |
Page 89 |
Page 90 |
Page 91 |
Page 92 |
Page 93 |
Page 94 |
Page 95 |
Page 96 |
Page 97 |
Page 98 |
Page 99 |
Page 100 |
Page 101 |
Page 102 |
Page 103 |
Page 104 |
Page 105 |
Page 106 |
Page 107 |
Page 108 |
Page 109 |
Page 110 |
Page 111 |
Page 112 |
Page 113 |
Page 114 |
Page 115 |
Page 116