BEFORE YOU SAIL
Do I need a passport, visa or vaccinations? All travellers must have a valid passport, and some itineraries require you to obtain a visa or visas before departure. As far as vaccinations are concerned, this depends on where you are travelling to. Full details of these requirements are on pages 96-97.
Do I need insurance? Yes. Cunard requires all guests to be covered by travel insurance. If you would like to take advantage of the policy detailed on page 107, please call the Travel Insurance Booking Line on 0845 230 7136. If you already have travel insurance, please advise your Cruise Consultant at the time of booking.
If I am sailing from Southampton, howlong before sailing do I have to check in? To ensure a relaxed and organised start to your voyage we operate a staggered check-in schedule. The exact time of your embarkation will be advised approximately 50 days prior to departure in your pre-voyage documentation.
Cunard Grills guests and Cunard Diamond and Platinum World Club members will also receive priority check-in and embarkation.
What happens to my luggage in Southampton? When you arrive at the terminal your luggage will be collected by a porter, screened by security and delivered directly to your stateroom for your convenience.
What happens to my luggage at international airports? If guests have purchased the optional Holiday Add-On Package and arrive at the international airport on the day of embarkation, you will be met by a Cunard representative who will arrange for your luggage to be taken to the ship and placed in your stateroom.
Can I send my luggage in advance?* Yes you can. No more lifting suitcases, luggage check-ins or the hassle of baggage claims and customs clearance.With just one call, Cunard’s exclusive White Star Luggage Service can handle the rest. We’ll pick your luggage up at home and have it waiting for you in your stateroom. And we’ll ship it right to your front door at the end of your voyage.
You can even add it to your pre- or post-voyage extension for hands-free travel! For more information, call 0800 051 6414 (between 2-9pm). Alternatively e-mail:
whitestarluggage@cunard.com. *not available in all ports of call
What about flight details? We may not know exact details of your flights at the time of going to press or at the time of booking. However, your flights will be on scheduled flights or recognised charter airlines (operated under Cunard’s CAA ATOL Licence number 6294). Please see pages 100-101 for details. About 60 days before departure, we will send you an information pack including your flight details.
When will I receive my tickets and itinerary information? Approximately 35 days prior to your departure date tickets for your voyage will be available.
However, about 50 days before you sail, we’ll send your pre-voyage documents telling you all you need to know about your holiday.
Can I travel when pregnant? Guests who will have entered their 24th week of pregnancy or beyond at any point in their holiday will unfortunately not be permitted to travel with us in line with our pregnancy policy. If you require further information then please call 0845 071 0300.
104 FOR BOOKING CONDITIONS, INFORMATION AND INSURANCE SEE PAGES 96-113
Can disabled guests travel? You will be pleased to know that all our ships cater for guests who have a disability or a mobility issue, eg if you use a wheelchair or a scooter (referred to collectively in this section as wheelchairs). With lifts and wheelchair accessible routes to all public rooms and the vast majority of deck areas, as well as a number of staterooms adapted for wheelchair users, we aim to make your stay as relaxing and comfortable as possible. If you are planning to bring a wheelchair or any other specialist equipment on board with you, or if you have any personal requirements, it is essential that you let us know at the time of booking so we can advise you appropriately. For the safety of the ship and everyone on board, all wheelchairs and other aids to mobility must be stored within your stateroom when you are not using them.
A ship is not always the easiest environment for using a wheelchair. Although our crew are always very helpful, they are unable to assist you in moving around the ship, or in any personal day-to-day tasks. For this reason we require that guests are accompanied by a personal assistant/ travelling companion to provide these services.
At the majority of ports visited by our ships, we supply a short ramped low-level gangway to give wheelchair users easy access to shore. However when choosing your voyage please bear in mind that certain places such as Hamburg, Zeebrugge, the Canary Islands and French and Spanish Atlantic ports (not an exhaustive list) become inaccessible due to large tidal ranges. These cause varying height differences between the quay and the ship which can result in steep gangways, that for safety reasons mean wheelchair users may not be able to get ashore. Please contact us for advice if this is of concern.
On voyages that have a call at a port that requires use of the ship’s launches to get ashore, it may not always be possible for some guests with disabilities or mobility issues to access the launches or the shore quayside. Every effort will be made to enable access, but you must have some independent mobility in order to step into the launch and out of it on the shore side. Our crew are not allowed to lift guests. Please be advised by our officers accordingly.
Can I change my holiday after booking? Please see Booking Conditions clauses 12-17 and clause 38 on pages 110 and 111 respectively.
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