IER-JAN2010-PG06.3 04/01/2010 15:32 Page 6
News
Fisher &
Paykel
Show that you care
Appliances
has
appointed
IT’S no coincidence that at Alongside the product-
Stuart
the beginning of the new year, focused training, there are
Broadhurst as managing
we are featuring two reports also sales-skills training
director and chief executive
dealing with retail training. courses organised by retra
officer of the company.
Firstly we look at what’s for its members. They are
Since September 2009
available from the leading delivered by George Morton
Stuart was acting CEO of
electrical manufacturers in who focuses on ‘people
Fisher & Paykel when
terms of product-related skills’ helping retail staff to
former CEO John Bongard
training. Major brands which deal with customers (some of
announced his retirement.
truly value independent whom are two generations
He commenced his
channel are very flexible in apart from the sales staff), Moreover, investing in staff
employment with Fisher &
delivering retail training, understand their behaviour training is the best way to
Paykel Appliances in 1988
recognising dealers’ and recognise their real show that you care about
and has extensive
limitations in terms of time needs. them – appreciate their
experience in every aspect
and staff availability. In You should take advantage contribution to the company,
of the company’s
addition to the showroom- of these opportunities – their daily efforts and their
operations.
based training, which is primarily because well loyalty to you – over and
probably the best trained staff will not only above their wage packet.
Fisher &
environment for familiarisation close more sales and sell up
Paykel has
with ‘live’ products and their to more expensive products
also
functions, they also conduct but also because a well done
announced
in-store training, not only job will give them a lot of
the appointment of Rakesh
during the day and in the professional and personal Anna Ryland, Editor
Tiwari to the role of general
evening, but also as breakfast satisfaction – a key factor in
manager UK & Europe.
sessions. staff retention. aryland@datateam.co.uk
Rakesh started with Fisher
& Paykel Appliances in
2005 as service manager
UK/Europe and has held
EEIBA rocks the industry
the position of operations
manager UK/Europe since
THE Annual EEIBA
2006. Meanwhile Richard
powerBall, held in
Bowe will be relocating to
London’s Grosvenor
Australia as managing
House hotel, has helped
director of Haier where he
to raise an impressive
will oversee the integration
sum of £225,000 this
of the Haier brand into the
year – to the tunes of
existing Fisher & Paykel
the 1970s music.
set-up.
A most spectacular
cabaret provided by
Path Group
cast of the stage show,
has
We will Rock You, set
appointed
the scene for the
Tony Rhodes
evening with ABBA the
to its national accounts
Concert, the Bogus
team. Tony joins Path after
Brothers, and for
nine years working in
Apache Disco, giving
account management,
the evening a real
responsible for major
flavour of the 70s – this
national UK retailers, with
year’s theme.
DFS, Carpetright, Travis
The 2010 powerBall
Perkins and Jewson.
will take place on
Friday 12 November.
6 TheIndependentElectricalRetailer January 2010
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