IER-JAN2010-PG03.2 04/01/2010 12:16 Page 3
THE
CONTACTS
Product news
10
Please call our main switchboard on 01622 687031
for all contacts below unless otherwise stated.
Editor: Anna Ryland
aryland@datateam.co.uk
Tel: 020 8429 5871
Retail training
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Contributors: Libby Plummer, George Cole,
Tom Cole, Hayley Gilbert, Sarah Selzer,
Richard Stevenson, Barry Street
Advertising: Neale Salt
01622 699127
nsalt@datateam.co.uk
Special Projects and Events: Linda Dorling
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ldorling@datateam.co.uk
Advertisement Production
Claire Noe
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Tel: 01622 699164
Digital switchover
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Design
Siobhan Nolan
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Publisher
Hannah Dedman
hdedman@datateam.co.uk
Circulation Enquiries
Roz Rustell
f: 01622 699130
Special Report:
rrustell@datateam.co.uk
BSH Customer Service
14
With contributions by:
NEWS
4 News
Market and industry update
Average net circulation for the 12 issues
10 Product News
distributed between Jan-Dec 2006 is 6505.
14 Special report: BSH Customer Service
What makes the BSH Customer Service team deliver top marks results?
Production by
Design & Media Solutions, Maidstone.
Tel: 01622 681366
FEATURES
Published by Datateam Business Media Ltd.,
16 Digital switchover update
15a London Road, Maidstone, Kent ME16 8LY
Who and what is helping customers to make the digital switch?
All rights reserved. No part of this publication may be
20 Retail training
reproduced or transmitted in any form by any means,
Retail training is more important in a recession than ever and they are many
electronic or mechanical, including recording,
manufacturers’ offers around
photocopying or any information storage or retrival
system, without written permission from the Publisher.
25 Reviews From the Top
The leading electrical brands review the challenging past twelve months
36 Company profile: GfK Retail and Technology
The market expertise of the world’s leading research organisation is vast…
38 Sales skills training
A report from the ‘people skills’ training session conducted by retra
REGULARS
12 AMDEA comments
CONTENTS
Douglas Herbison reviews the work and achievements of AMDEA in 2009
41 Multiples: market update
Tom Cole looks at the events in the multiple sector in 2009 and the prospects for 2010
The IER magazine now also comes in a digital format – check our website:
www.independentelectricalretailer.co.uk
January 2010 TheIndependentElectricalRetailer 3
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